Overview

Reify Health is changing the way medicines are developed by connecting and empowering the clinical trial ecosystem. We are a team of researchers, entrepreneurs, technologists, and healthcare-obsessed professionals building solutions that eliminate some of the biggest challenges in clinical research.
We care about the people who care for people…and we have fun while doing it.
As we continue to expand globally, we are looking for teammate who are able to support our global network of sites.  By joining our team, you will be on the frontline ensuring that clinical research professionals have an overwhelmingly positive, valuable experience when using Reify Health’s products.  We’re eager to find the right person to join our team as a Customer Success Associate contractor, with Italian, Spanish and English language skills to help engage sites in the EMEA.

What You’ll Be Working On

    • Manage a portfolio of clinical research sites to drive adoption, retention and stellar customer satisfaction, and ultimately help our sites be more successful at recruiting and enrolling patients for clinical trials.
    • Introduce, onboard and build ongoing relationships with clinical research teams who are new to our product.
    • Be the customer’s champion and guide sites through a successful customer journey, by providing ongoing support and helping them utilize new product features.
    • Support the Clinical Trial Leads, who are responsible for implementing Reify’s solution, StudyTeam, for clinical trials.
    • Share customer needs with the Product / Design team to help inform the product roadmap.
    • Analyze data from clinical trials and create reports that our customers can use to better manage their clinical trials.
    • Support the Customer Team with ad-hoc projects to support our customers and improve the value they experience from our product.

What You Bring to Reify Health

    • This is a European region-specific role and requires candidates to be based in and/or willing to work remote in time zones to supporting sites across the EMEA region
    • Business Level Fluency in 2+ European languages. Strong preference for Spanish and Italian
    • Prior experience in a related customer-facing role at a fast-growth SaaS technology company.
    • Minimum 2 years experience working in customer service/success and/or in a client facing role.
    • Prior experience in the following customer facing activities: on-boarding new customers, developing and executing on a customer success program, developing and executing on programs to drive product adoption, consultative sales to prospective customers.
    • The ability to work in a high-growth environment – you have an informed desire to join a start up and are comfortable with ambiguity and find no job too big or small.
    • A passion for improving healthcare
    • Excellent communication (written and verbal) and collaboration skills.
    • Proven ability to build and maintain strong client relationships
    • Adept to learning and utilizing new technologies and softwares.
    • A mindset geared toward growth, learning, and professional development.
    • Ideally some prior experience in clinical research, however you’ll have ample opportunity to broaden and deepen your clinical research knowledge here at Reify
We value diversity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: This is a contract position. We are unable to sponsor work visas at this time.