Overview

About Us
Reify Health is changing the way medicines are developed by connecting and empowering the clinical trial ecosystem. We are a team of researchers, entrepreneurs, technologists, and healthcare-obsessed professionals building solutions that eliminate some of the biggest challenges in clinical research.
We care about the people who care for people…and we have fun while doing it.
Referral Partner Integration is a fast-growing arm within Reify’s larger portfolio that helps to efficiently deliver eligible patients directly to clinical research sites through Reify Health’s SaaS product. As an associate on this team, you will have the important responsibility of working with clinical research professionals to ensure they have an overwhelmingly positive, valuable experience when using Reify Health’s SaaS product and working with our team for their referral campaigns. As you learn and develop expertise as part of your role, you will have the opportunity to progress and take on different responsibilities within Reify Health.
About You
By joining our team, you will support the expansion of a new business initiative, and help to connect clinical research sites directly with eligible patients.
The Customer Success Associate – Referrals will work closely with members of the customer success team to ensure the success of our referral campaign partnerships, and work on a number of initiatives with teams across the company to improve clinical research sites’ experience using Reify’s cloud-based SaaS platform.

What You’ll Be Working On:

    • Learn and develop expertise in Reify Health’s cloud-based SaaS platform
    • Support setting up and onboarding new referral campaigns, partners and sites and assist in preparation of introductory and kick-off meetings
    • Monitor and report on the customer usage of the platform
    • Track and maintain a log of customer engagements and trainings related to referral campaigns
    • Streamline customer onboarding experience
    • Ensure seamless implementation of the platform
    • Update regular metrics on trial Support Clinical Trials team to ensure the success of the account
    • Provide feedback to help guide product development

What You Bring to Reify Health:

    • 1+ years of relevant experience in client-facing role, preferably within a SaaS technology or health tech company
    • Experience working directly with customers or clients and championing their long-term success
    • Implementation and/or training skills, preferably within a SaaS or PaaS tool
    • Excellent collaborative and interpersonal skills
    • Ability to problem-solve, think analytically and be metric-driven
    • Effective oral and written communication and presentation skills Excellent organizational skills and impeccable attention to detail
    • Extensive experience working with Excel and PowerPoint Solution-oriented thinking, a zest for learning and a willingness to help whenever needed
    • Ability to thrive in a high-growth environment – you are comfortable with ambiguity and find no job too big or small
    • A mindset of excellence, geared toward growth, learning, and continued professional development
    • Prior experience in clinical research would be nice to have, but you’ll have ample exposure to broaden and deepen your clinical research knowledge here at Reify

Compensation & Benefits

    • Competitive Salary and Stock Options Salary and stock options commensurate to your experience and expertise
    • Remote First Our workforce is geographically distributed so that we are attractive to a broader population of candidates
    • Flexible Hours Plan your workday as you wish, just give us the majority of your core, creative hours that coincide with that of your team
    • Comprehensive Health/Wellness Coverage 100% premium coverage for you (and >50% for your dependents) for: Top-tier health plan (with option of HSA), Dental, Vision, Disability (short-term and long-term), Life insurance (for your entire tenure at Reify), 24/7 access to doctor by phone or online via telemedicine coverage
    • Retirement Plan 401(k) plan with employer matching program
    • Company-provided Workstation You will be issued a brand new MacBook Pro laptop
    • Location Convenience & Transportation For employees who are local to Boston, and want to visit the office, we are located two blocks from Downtown Crossing. Free monthly T pass. Full suite of office accommodations provided by WeWork: unlimited coffee, infused water, and more
    • Vacation and Holiday Flexibility Generous paid time-off policy that accrues with your tenure at Reify which includes holiday flexibility and parental leave
We value diversity and believe the unique contributions each of us brings drives our success. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: We are unable to sponsor work visas at this time.