Grafana Labs is the company behind Grafana, a popular open source tool for visualizing and analyzing metrics with its instantly recognizable dashboards. With both its open source technology and enterprise products, Grafana Labs allows organizations to understand their metrics no matter where they are stored, and create, explore, and share dashboards to foster a data-driven culture. Founded in 2014, Grafana Labs has grown rapidly ever since. We are believers in the power of global, distributed teams: Talent is not limited by borders, and great workplaces are made up of exceptional colleagues. We have aggressive growth plans and are an ambitious, hardworking, and friendly team.
This is a remote opportunity and we would be interested in applications from international time zones.
CSMs at Grafana Labs Provide customers with specialized business and technical consultation and guidance to achieve their objectives using Grafana.
What’s that actually mean? It means our customers:
– Have a partner at Grafana that understands their challenges and guides them to solutions.
– Have a partner that is not quota/sales based, and can authentically have their best interest at heart.
– Have a partner that can share relevant stories and best practices across customers, helping them better achieve their own goals.
Our CSMs need to be hands-on-keyboard. You need to understand the ecosystem of services that our customers use, and work with the customer to ensure success with Grafana at the center. We’d expect you to understand why Kubernetes is popular, how it relates to Prometheus, the difference between logs and metrics, the difference between pets and cattle and more…
CSMs manage the full life-cycle of our customer’s relationship, including onboarding, regular cadence check-ins and business reviews. You will diligently document the state of the customer, understanding the org chart and other teams that may sincerely get value from our product set.
Our CSMs are responsible for managing the ongoing support to customers to ensure they’re continuing to get value from our commercial products and OSS projects. They will monitor support requests to identify any recurring issues, acting as the voice of the customer, and work with our product teams to recommend changes and improvements to our products.
You’ll keep an eye on usage patterns, and reach out to our most valuable customers when we project they’ll be getting an overage – with an offer to help.
In addition to the required technical expertise, they’ll also require base project management skills to monitor the progress of the customer initiatives.
You love technology, but you also love the ongoing relationships.
Equal Opportunity Employer– At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.
We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.