Overview

DocSend is looking for a Customer Support Associate to join our growing team! With over 15,000 paying customers, we’ve created an incredible customer experience from product to support, and we have the team and performance to prove it.
In this role, you’ll be the key liaison between our customers and the DocSend team. From helping quickly respond to all customer inquiries to helping other cross-functional teams, you will be the voice of all things DocSend. The ideal candidate can work seamlessly between different support channels and can take initiative on projects that can help improve the DocSend experience for customers.
Excited to join a growing and successful team? We’d love to chat!

What You’ll Do

    • Become a product specialist on all things DocSend
    • Provide ongoing world-class support, averaging < 2-hour response time and 95+% satisfaction rating through all channels such as phone, email, and chat
    • Help identify and update DocSend’s Help Center and internal knowledge base
    • Help identify trends and aggregate customer feedback to surface issues to the product team
    • Effectively identify potential sales opportunities and communicate them to the sales team
    • Use a nominal monthly budget for “random acts of awesome” for DocSend customers

What You’ll Need to be Successful

    • College degree, or equivalent work experience
    • 2-3 years in a customer facing role
    • Familiarity with supporting a SaaS product
    • Outstanding written and verbal communication skills
    • High attention to detail

The Perks

    • A beautiful office in the SF Financial District (when we reopen due to COVID-19), we are open to remote employees as well.
    • Awesome medical/vision/dental package including complimentary membership to One Medical Group
    • Smart, engaged co-workers who value their time together and support each other’s growth
    • Company retreats, monthly game nights
    • Flexible paid time off (PTO) policy
    • Commuter benefits
    • Dog friendly office
    • Learning and development budget
    • 401(k)
    • Remote Friendly Culture
Who We Are
DocSend is a tight-knit group of fiercely intelligent, driven, and fun individuals. We take pride in providing an inclusive and supportive environment designed for personal growth and organizational happiness. We make time for each other with daily lunch in the office, monthly game nights, weekly happy hours, and regular retreats.
What We Do
DocSend enables business leaders to confidently share business-critical documents and get real-time, actionable feedback. DocSend empowers growth for a wide array of leaders at BuzzFeed, Forbes, Gusto, The New York Times, and over 10,000 more.
DocSend is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.