Design Manager

San Francisco or Remote (in the U.S.)

Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.

Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.

Code for America is looking for a talented Design Manager who will lead strategic design projects and manage multiple individuals on our interdisciplinary design team of Service Designers, UX/Product Designers, and soon, Content Designers.

About the Role: 

The Design team at Code for America is building a radically better future, starting today. We believe design can create the conditions for generational, systemic change while also delivering immediate material value to communities. We design with, not for, impacted communities, and we believe that good design serves everyone with respect. In this role, you’ll be leading a talented design team working towards this vision together. You can read more about our design principles here.

You will report to the VP of Design, and work alongside other design managers as your peers, as well as managers in Engineering, Product, Data Science, Qualitative Research, and Client Success departments. Together you will work to grow and support a high performing design team that drives better outcomes in public service delivery, including food assistance, tax credits, criminal record clearance, and more. You will contribute to team culture, and define best practices for doing design with respect and dignity.

In this position you will: 

  • Manage 3-5 individuals in service design, UX/product design, or content design roles.
  • Foster a dynamic and equity-centered design culture, and develop our design practice and capabilities.
  • Partner cross-functionally to ensure design is being leveraged to improve products, services, and client outcomes across our portfolio.
  • Support the recruitment and onboarding of new members of the design team.

About you: 

  • You have 6+ years of experience in product, interaction, or user experience.
  • 1+ years of experience managing, coaching, or mentoring other designers
  • A portfolio of relevant design work with strong examples of your work, design process, and role
  • Familiarity with common industry design and collaboration tools such as Figma, Sketch, Adobe Creative Suite, Mural, Trello, Github, etc.
  • Familiarity with agile, iterative software development practices
  • Ability to work collaboratively within a multidisciplinary team
  • Able to manage multiple high-priority initiatives, including early-stage product strategy as well as delivery of tactical and incremental design improvements
  • Ability to collaborate and facilitate design discussion in a remote working environment
  • Experience mentoring designers and communicating the value of design to stakeholders and cross-functional partners.

It’s a bonus if you have:  

  • Personal experience with or professional experience working within the criminal-legal system, social safety net or other mission-relevant government services.
  • Experience in civic service design, civic tech, or social impact design in the public sector.
  • Leadership experience with diversity, equity and inclusion initiatives
  • Experience with both product development/digital delivery and design agency models
  • Fluency in one or more languages other than English
  • Experience working on design systems/ UX library related projects

What you’ll get: 

  • Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
  • 401k plan with matching funds
  • A collaborative, hardworking and fun environment
    • Leadership and teammates who value Equity, Inclusion, and Diversity
    • Professional development includes bi-annual 360 review process and $1000 annual budget
    • A manager and org-wide structure that supports and enables professional development
  • Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion, we extend this to our hiring process. This role at this level is ranged from ($139,000 – $188,000) in yearly salary. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. That target for this role is $157,850. These ranges and the target are for the San Francisco/ Bay Area market and subject to adjustment for cost of living differentials. The largest cost of living adjustment is 15%.  

Equal Employment Opportunity: 

Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.