BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s website, including online ordering, catering and gift cards. BentoBox is trusted and loved by over 7,000 restaurants worldwide including The Meatball Shop, Joseph Leonard, Union Square Hospitality Group, Eleven Madison Park & many more. Learn more at www.getbento.com.

We are looking for a Director of Product Management to lead our e-commerce product line. This role will report to the VP of Product and will lead a significant portion of the BentoBox product suite, including our storefronts for online ordering, catering, gift cards, merchandise, and ticketed events, our dine-in order and pay product, and our payment request and events management tools. In addition to being responsible for our e-commerce product strategy and roadmap, the individual in this player-coach role will identify and execute on new opportunities and products in the e-commerce space.

What You’ll Do

  • Define the company’s e-commerce product strategy and roadmap through customer discovery and market research in collaboration with e-commerce PMs and Product Designers
  • Manage and coach PMs on the e-commerce team — one or two initially — and hire for the team as needed in the future
  • Work with product design to brainstorm, prototype, and test new and innovative experiences and use learnings to iterate quickly
  • Drive customer research in order to identify pain points and collect usability feedback on new and existing e-commerce products
  • Lead agile development ceremonies with an embedded engineering and product design team
  • Get buy-in from stakeholders and manage rollouts impacting Customer Success, Operations, Marketing, and Sales
  • Define, monitor, and analyze product metrics for use in prioritization, iteration, and decision making
  • Clearly track and communicate product plans, trade-offs, and results to a wide range of audiences

What You’ll Bring

  • 8+ years of user-facing product management experience
  • 4+ years of e-commerce experience
  • 2+ years of people management experience
  • Experience working with cross-functional teams including engineering and product design
  • Strong product intuition and experience solving customer pain points and breaking down ambiguous problems
  • Proven track record of successfully managing and shipping software
  • Great analytical skills and familiarity with e-commerce KPIs and analytics tools
  • Excellent communication and presentation skills, accommodating both engineers and business stakeholders
  • Ability to operate autonomously in a fast-moving, agile environment
  • Passion for the restaurant industry

Nice to Have

  • Familiarity with both online and on-premise restaurant technologies
  • Experience building and launching products from 0 to 1

What We Offer

  • Competitive salary + equity
  • Health insurance (medical, dental, and vision) – BentoBox covers 100% of healthcare premium costs
  • 401k plan with company match
  • Life insurance and disability plans
  • Commuter benefits
  • Flexible vacation plan
  • Paid parental leave
  • Professional development opportunities, including a yearly learning stipend
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Making a positive impact on the hospitality community

BentoBox is committed to fostering, cultivating and preserving a culture of diversity, equity, and inclusion.

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.