We believe everyone deserves an amazing product experience. This is our purpose, and we fulfill it by delivering a single tool to both measure and influence user behavior with an open platform that provides the most design flexibility.
About the role
Appcues is seeking a full-time Enterprise Customer Success Manager who can ensure our largest clients are lifetime advocates of the Appcues solution. Ideal candidates are superb communicators and problem-solvers, can build strong relationships, and want to work at a fast-growing tech company. The Enterprise CSM will play a critical role on our Customer Success team, working with our largest, most complex accounts to ensure their success with Appcues. In this role, you will be an extension of your customer’s team, working closely with a variety of stakeholders to understand what success means for their business and guiding them to develop strategies that support their goals. You will educate customers on how to use the product and identify opportunities to deepen their impact. Keeping an open line of communication with your customers to maintain strong relationships, track progress over time, and gather feedback for our Product team will be critical.
100% remote – We don’t have an office so all of our employees learn and collaborate in the same way using remote work practices. This won’t change post-COVID as we are committed to being 100% remote for the long-term. We work in Slack, Zoom, and a collection of modern collaboration tools. We have inclusive remote events and, after COVID times, will get together twice a year for a fun off-site retreat.
Well-being – You’ll have solid health, dental, and vision plans; access to 401k, and a generous maternity and paternity leave.
Fair pay – Each role has a defined salary band, bands and salaries are audited on a regular basis to help maintain fairness and market value
Home office and tech budget – Besides paying for your work computer (Mac or PC), we offer a one-time $1000 home office stipend and an additional $500 annual budget for extra work-related technology.
Coworking space, on us – Home office not cutting it? We’ll reimburse your monthly coworking fees.
Equity – We want everyone invested in our success. We grant every employee equity in the company.
Transparency and collaboration – We foster team alignment with meetings of all shapes and sizes—a monthly all-hands meeting called FirstThurs, weekly team lunches, and Lunch & Learns., and an annual learning stipend.
Unlimited vacation – We believe time away to reflect and explore makes us all more productive, so we expect each employee to take a minimum of ten days of vacation per year. Employees based in the USA also take off all US federal holidays. Employees residing in other countries can choose to follow their local national holidays or US federal holidays.
At Appcues, our mission is to help teams build products their users love. With Appcues, you can create in-product experiences (user onboarding, feature announcements, checklists, and more) without writing any code. We believe it’s the non-technical people who often have the best information about a user’s needs and desires, and we give them the tools to act.
We’re a dynamic group of talented teammates who challenge, trust, and care about each other, their work, and the success story we are writing. Our values
are not just words. We live by them.
Appcues is an equal opportunity employer that commits to diversity and inclusion and also celebrates it. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. We believe that diverse teams foster a more inclusive company culture, build better products, and are more human, humane, and fun.