Overview

As an Enterprise Project Manager, you will have the opportunity to serve, help, and guide corporate stakeholders, franchise shop owners, and their teams who are working to improve their business with Shopmonkey.

Our Best-in-Class Implementation Team is leading the way and revolutionizing the industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team.

You Will Have The Opportunity To:

  • Serve as the main point of contact during a Franchise Partner’s implementation process.
  • Deliver top tier customer service and support across all product areas and customer reported issues, through live chat, phone call, and email
  • Assist in training customers to ensure the successful beginning of a new customer
  • Coordinate deliverables with various internal and external departments
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business
  • Learn all about the Shopmonkey product suite and automotive industry

We Are Looking For You If You:

  • 6+ years of relevant experience in large scale software implementation
  • Have a clear, professional, friendly and informative communication style
  • Enjoy creative problem solving and new challenges
  • Are self-directed learners and highly motivated to succeed
  • Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
  • Adapt quickly to changing priorities and evolving customer needs
  • Bachelor’s degree and excellent academic record required; advanced graduate degree (e.g., MBA, etc.) strongly preferred
  • Familiarity with a SaaS business models a plus
  • Willingness to travel
  • As a nice plus, a true appreciation for cars and/or are familiar with the automotive industry!

Why Shopmonkey? 

Shopmonkey has become an amazing environment where employees feel that they are valued as people, and not just worker bees. To ensure that our team thrives, we invest in the following perks:

🏡 Fully Remote Work!

  • $1,000 to set up your home office
  • Phone/internet monthly reimbursements
  • Virtual lunch & learns, classes, committees and activities
  • Laptop and super rad swag provided
  • Unique opportunity: This is the best form of hybrid! All teams get to travel and meet up multiple times a year for collaboration. Shopmonkey also hosts an annual company-wide get together we call Rally

💪🏼 Health & Wellness 

  • Medical, dental, vision, and life insurance benefits available from day 1
  • Short term and long term disability
  • Employee assistance program
  • $30 monthly home fitness or gym reimbursements
  • Generous parental leave
  • 401(k) available upon hire

✈️ Time Off 

  • 11 Paid Holidays
    • 10 scheduled holidays
    • 1 floating holiday to observe what is important to you!
  • Flexible Time Off – Take the time off you need!

🥰 Giving Back 

  • Matching donations for approved charitable organizations
  • Group volunteer efforts during work time

🌟 Personal & Professional Development 

  • Active Culture and DEIB co-creation committees that host quarterly events
  • Career development opportunities

Check out our founder’s storylife page, or hear from real employees about what it’s like to work at Shopmonkey.

Join our team of hungry, humble, smart people who love what they do, and change the auto industry by helping every shop thrive.

About the Industry

The US is the second largest passenger vehicle market with more than 260 million registered passenger vehicles, and the global car repair market is estimated to be worth more than $500B. Shopmonkey aims to change the status quo and enable auto shops to become more efficient and give their customers a more delightful experience.

About Shopmonkey

Shopmonkey is the leading auto-repair shop software company; it is a cloud-based solution that helps auto-repair shops consolidate tools, save time, and streamline their entire operation onto a simple, easy-to-use platform.

Headquartered in Silicon Valley and trusted by more than 3,500+ auto shops across the U.S. and Canada, Shopmonkey aims to change the status quo of the global car repair market, estimated to be worth more than $500B.

In 2021 Shopmonkey raised a $75 million Series C, supported by top-tier Silicon Valley venture capital firms Bessemer Venture Partners, Index Ventures, Headline, I2BF, and ICONIQ Growth.

In 2022, Shopmonkey was named #4 on Forbes’ annual ranking of America’s Best Startup Employers list (and #1 in Business Products & Software Services).

Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members that are committed to the Shopmonkey mission. All applicants will be considered for employment regardless of race, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.