** A note from Truss: We know you’re likely experiencing a lot of disruption as our nation (and our world) responds to COVID-19 – we’re experiencing it, too. There are two things we want you to know when it comes to hiring. First, we’re financially stable. We have a variety of well-established government contracts that we expect to continue over the next few years. Also, we’re winning new work, and we have a robust rainy day fund. Second, during video interviews, you’ll likely see more of our human side. Family members, partners, kids and pets are home with some of us! We promise to be present and engaged, but we may be a little…harried. It’s OK if you are, too – we understand that everyone is experiencing extra stress right now. If you have any questions along the way, please let us know, and stay healthy and safe. **
*The application period for this role will be open until filled.
is tackling tough technical problems for the private sector and government. We use modern development practices to build software, streamline infrastructure, and train others through exposure to our teams. We have earned a reputation with our clients for pragmatism, autonomy, expertise, and trust. We extend these values
to our strong relationships with contractors, partners and employees, because we believe this is fundamental to doing great work.
We are looking for a Head of Delivery to oversee project delivery, client services practices, and project staffing processes while ensuring teams execute and continually deliver quality outcomes that exceed customer expectations resulting in renewals, expansions, and referrals. Reporting to the CTO/co-founder as a member of Truss’ leadership team, in this role you will be responsible for the delivery of all portfolio projects from end-to-end while ensuring the company is resourced to deliver. You are a leader on both the client and internal sides of the fence, balancing the needs of the external customer while ensuring your internal team is set up for success. In this role you will champion client satisfaction, quality of service, and delivery excellence across complex service offerings. You will grow, develop, and mentor a team of Client Success Managers (CSMs) and oversee the Delivery Management practice while setting best practices for projects across the organization and ensuring project health and profitability.
Accomplishing this will require a variety of skills including an ability to deeply understand our delivery process and the needs of our clients while delivering project outcomes that delight the customer and result in renewals, expansions, referrals. This role is highly collaborative in nature and requires a desire to work in partnership with our team, and an acute ability to envision and develop the infrastructure necessary to support high functioning delivery and customer success teams.
As a company, Truss advocates for a healthy work/life balance. We actively cultivate an energetic environment that is respectful of individuals, their personal time, and their boundaries. This is a leadership level role in the organization and as such you will continuously model these behaviors, and encourage your team and others to do the same. Our ideal leader thrives by enriching their various skill-sets and enjoys working in a dynamic environment mentoring a team of curious, helpful, and highly skilled people.
The salary range for this position is: $200,000 – $230,000
We value inclusion and welcome diverse viewpoints. You must be eligible to work in the US. Unfortunately, we are unable to sponsor work visas at this time. We encourage all interested candidates to apply!