Overview

Job Summary

This role leads the implementation of Indiegraf’s in-house client services, currently including audience and advertising service offerings. They’re responsible for ensuring the team delivers scalable, quality services to a rapidly growing network of publishers.

 

Key responsibilities

In this role, you will be leading the services teams and will be responsible for:

  • Recruitment, training, mentoring and performance for the team.
  • Recruiting and managing contractors and freelancers, as needed.
  • Developing, tracking, reporting and executing on the team OKRs.
  • Developing a comprehensive understanding of the services we provide, enabling you to support the team in troubleshooting effectively.
  • Ensuring team processes, deliverables, workflows and overall resource management is iterated upon and optimized for scale and efficiency.
    Coordinating service requests and providing the team a clear schedule, helping them commit to and deliver on a set timeline.
  • Assigning tasks and projects to team members based on their skills, workload capacity, and project priorities.
    Communicating the company’s long-term vision clearly to your team, ensuring everyone is aligned and motivated towards the same goals.
  • Collaborating with other Senior Managers to develop a cohesive strategy that outlines actionable steps to achieve the company’s long-term vision, leveraging collective expertise and insights.
  • Analyzing and interpreting operational data to unearth opportunities.
  • Delivering excellent service delivery for clients, ensuring quality control standards are met.
    Working closely with the customer service team to support escalated client requests.
    Fostering a culture of innovation within the team, encouraging the exploration of new strategies to achieve scalability and profitability.
  • Demonstrating and reinforcing company values.

Key Skills & Competencies

  • Leadership or management experience
    High attention to detail and experience leading multiple, contending priorities simultaneously
  • Experience working with multi-vendor marketplaces an asset
  • Strong time management skills; ability to meet deadlines and be flexible to changing priorities
  • Strong oral and written communication skills
  • Technical skills including:
    • WordPress
    • Google suite of tools (incl. Analytics and Ads)
    • Social media platforms (incl. Meta, X and Reddit)
    • Email service providers (incl. Ghost, Mailchimp and ActiveCampaign)
    • Ad serving platforms (inc. Google Ads Manager, Broadstreet, AdButler)
  • Strong understanding of web metrics, digital analytics, with the ability to generate, analyze and interpret data.
    Adept in leading through change.

 

In line with Indiegraf’s company values, we are seeking new team members who:

 

  • love learning and sharing. We believe that constantly testing, gathering data and listening to feedback drives innovation. You are willing to learn and share with humility and are obsessed with seeking feedback to refine your work.
  • are committed to equity and inclusion. Indiegraf is on a mission to change who owns media so that it better serves everyone. We want to work with people who are mindful of the power dynamics in everything they do and who contribute to an equitable work environment.
  • are energized by growth. Creating new products and processes is your thing. Being part of a big, ambitious vision excites you. You’re not afraid of change. You love taking chances and being accountable to goals.
  • are always seeking ways to do things more efficiently. Indiegraf is scaling a network of independent news outlets that can succeed in markets where traditional news models fail because they are more efficient. Our team is obsessed with replicability, scalability and cost efficiency.
  • value a healthy work culture. We are a mission-driven, female-led company shaking up legacy news media dynamics. We work hard and unplug most weekends and during vacations. You want to contribute to a great culture that makes our team love Mondays. We are collaborative, and strive to win together as a team.

 

Benefits of working for Indiegraf:

  • Health and dental benefits after three months;
  • Participation in Employee Stock Option Plan after three months;
  • Flexible vacation and paid sick day policies;
  • Professional development and advancement opportunities; and
  • Commitment to an equitable, collaborative and connected work environment that nurtures our team’s well-being.

 

About Indiegraf:

Indiegraf is a fast-growing, women-led technology startup with staff in Canada, the U.S., Mexico and Brazil. Indiegraf provides a fully-integrated technology and shared services solution that makes it easy for small and medium-sized content businesses to grow their audience and revenue – for a lower cost than piecing together multiple vendors. Our mission is to lower the barrier to entry for news entrepreneurs so that all communities have access to quality local news.

Headquartered in Vancouver Canada, we launched in May 2020 and now support publishers across North America in English, Spanish and French. We have attracted funding from Google, New Media Ventures, the Knight Foundation, Mucker Capital and other venture and impact funders who help make our goals to scale our impact possible.

 

We are committed to being a diverse and inclusive company. We encourage candidates with a range of perspectives, abilities, backgrounds and experience to apply.

 

Applicants based anywhere that are eligible to work in Canada or the U.S. are welcome to apply. This job is fully remote

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