Overview

The team is looking for an Infrastructure Systems Engineer who can craft and maintain flexible systems that meet the needs of our clients, both internally and externally. You will help to support the our clients in an IT Service Management (ITSM) practice, managing operation of market-leading eCommerce and Digital Presence infrastructures.

Role and Responsibilities

    • Maintaining the good standing of the server infrastructure. We are responsible for many Linux and Windows servers and an increasing investment in serverless technologies.
    • Helping to research and develop new infrastructure technologies and approaches as they emerge.
    • Help to support a multifaceted ITSM practice to meet the needs of our clients
    • Supporting a number of platforms at the server / service level. This at times includes eCommerce platforms, Content Management Platforms, Data integration, and custom systems.
    • Supporting and improving Devops practices in the department and company
    • Performing routine tasks related to the infrastructure of our clients’ systems.
    • Monitoring for and responding to anomalies within our infrastructure, including on-call rotation as part of a larger team.
    • Helping to design and improve our monitoring and reporting.
    • Developing and maintaining automation for provisioning and deployment of the server infrastructure.
    • Working closely with platform developers to solve their infrastructure-related issues, and mentoring others in understanding implications and limitations of the technology.
    • Troubleshooting problems in platforms we support.

Qualifications

    • Expert knowledge of Linux shell and/or Windows power shell.
    • Working knowledge of web technologies (web servers, DNS, SSL, Browsers)
    • Working knowledge of web development processes (source control, deployment, etc)
    • Experience with ITSM practice, including exposure to Jira Service manager, Service Now, or the like
    • Experience improving workflow (reducing/optimizing tasks)
    • Knowledge in deploying and maintaining cloud technologies as part of larger systems
    • Understanding of security implications of architecture decisions
    • Some knowledge of commonly used services and best practices using one or more Cloud Platforms like Amazon Web Services (AWS), Azure, Google Cloud

Nice to Have’s

    • Operating eCommerce servers, especially Hybris, Magento 2, Drupal
    • Operating Content Management Systems such as Drupal, AEM
    • Load testing, pen testing, and providing security for cloud resources
    • Diverse knowledge of additional Cloud Platforms.
    • Administering and using monitoring tools (NewRelic, ELK, sumologic, etc.) to troubleshoot issues
    • Detailed working experience with any specific language or platform we are required to support: such platforms as  Hybris, Magento 2, Drupal, AEM, Fusion, React; and technologies including SSO, Java, JavaScript, C# / .NET, PHP.  Yes, this is a broad spread, but significant experience in any one of these technologies adds to our team capabilities as a whole.

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

Bounteous is willing to sponsor eligible candidates for employment visas.