Overview

POSITION SUMMARY

Perform all aspects of service sales including identifying leads, quoting service opportunities, follow-up, closing and processing of service agreements and warranty sales.

ESSENTIAL FUNCTIONS

  • Develop business opportunities and enhance the customer experience by selling service contracts, extended warranties, spare parts, and labor projects.
  • Maintain relationships in a consultative role with customers and MEPPI partners by providing support, information, and guidance; researching and recommending new service offerings and cost savings.
  • Maintain sales opportunity, contracts, pricing, and service order data in MEPPI’s customer relations management (CRM) and business systems.
  • Prepare and present quotes to customers, including preparation and submission of RFP documentation.
  • Follow-up and close renewal contracts prior to expiration, upsell to higher levels of service. Identify and project customer budget cycles, close dates, and revenue recognition dates.
  • Obtain cost estimates from vendors for services and equipment.
  • Ensure proper invoicing of service contracts and extended warranties.
  • Improve service margins through higher Average Selling Prices, direct sales, and promoting MEPPI quality.
  • <span “:=”” “=””>Further the goals and positive, professional image of the Division by conducting business with customers and other MEPPI Divisions and Departments in a timely and cooperative manner.

QUALIFICATIONS

  • Associates degree in business or related discipline with 3 years of experience in inside sales, telephone sales, customer service, collections or equivalent education and experience.
  • Intermediate knowledge of selling services.
  • Advanced interpersonal, communication, and presentation skills required to communicate with employees and customers.
  • Ability to work in a team environment and to work on multiple projects simultaneously.
  • Advanced computer skills with emphasis on MS Office products, ERP/MRP and CRM systems.