Overview

Position Summary

MEPPI’s Critical Power Solutions Division is looking for a Key Account Coordinator to perform all aspects of service sales and service coordination for Key Accounts of the division.

Essential Functions

  • Develop business opportunities and enhance the customer experience for Key Accounts by selling and coordinating CPSD services and extended warranties.
  • Maintain relationships in a consultative role with Key Accounts by providing support, information and guidance; researching and recommending new service offerings and cost savings.
  • Maintain sales opportunity and service order data in MEPPI’s customer relations management (CRM) and business systems.
  • Prepare and present quotes to customers, including preparation and submission of RFP documentation. Follow-up and close renewal contracts prior to expiration, upsell to higher levels of service. Identify and project customer budget cycles, close dates and revenue recognition dates.
  • Support sales channel to improve Point of Sale and post-startup capture rates for MEPPI extended warranties.
  • Ensure proper invoicing of service contracts and extended warranties.
  • Improve service margins through higher Average Selling Prices, direct sales and promoting MEPPI quality.
  • Source service fulfillment for non-MEPPI equipment, negotiate cost, add MEPPI margin, quote and close.
  • Track information on lost business.
  • Prepare reports by collecting, analyzing and summarizing information.
  • Schedule services with customers, direct technicians, authorized service providers (ASPs) and other vendors as required.
  • Create and process service orders for parts, labor, service provider commissions, billable service and service contract maintenance.
  • Process paperwork to pay service providers for completed work.
  • Process paperwork and create orders for the sale of parts.
  • Manage open maintenance contracts to ensure preventative maintenance is completed on time.
  • Answer customer calls and written requests related to field services and provide timely responses.
  • Update procedures and work instructions as necessary.
  • Set up new customers and service providers with the Finance Department.

Qualifications

  • Associate’s degree in business or related discipline with 3-5 years of experience in inside sales, telephone sales, customer service, or collections, or equivalent education and experience.
  • Intermediate knowledge of selling services.
  • Basic knowledge of UPS products and UPS industry.
  • Advanced interpersonal, communication, and presentation skills required to communicate with employees customers and vendors.
  • Ability to work in a team environment and to work on multiple projects simultaneously.
  • Advanced computer skills with emphasis on MS Office products, ERP/MRP and CRM systems.
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