Overview

About Imperfect
Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.
We’re headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
We’re looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
About the Role
The Lifecycle Marketing Ops Manager plays an integral, cross-functional role within the Growth & Product organization. You will be responsible for the platforms and data flows that support Lifecycle Marketing strategy and execution which drive growth and retention. You will help craft, optimize and integrate new components to our lifecycle marketing tech stack that will enable sophisticated and personalized omni-channel user journeys. This position will report to the Director of Lifecycle Marketing.

Responsibilities:

    • Configure and manage platforms to support Lifecycle Marketing initiatives
    • Collaborate with Marketing, Growth and Lifecycle teams to map messaging use cases to data requirements and platform capabilities
    • Work with Business Intelligence, Data Science and Engineering teams to identify and prioritize user behaviors and attributes used to support audience segmentation & targeting, trigger automated campaigns and measure the results
    • Partner with Product and Engineering teams to build and enhance messaging capabilities
    • Optimize campaigns across all lifecycle channels to improve personalization
    • Manage vendor relationships for proper client support and needs

Skills and Qualifications:

      • 4+ years email channel experience, with hands on experience building and deploying campaigns
      • Experience leading cross-channel customer engagement platforms
      • Technical skills: Proficient in HTML, CSS and SQL
      • Ability to prioritize and manage multiple projects and timelines
      • Ability to handle and maintain cross-functional relationships (Marketing, Product, Technology, Data Science) as well as external vendors
      • Ability to think creatively and constantly test new ideas
      • Experience with multi-variate testing and measuring results

Bonus Points:

    • Experience with Iterable, Segment, Movable Ink
    • Experience in a direct to consumer subscription business
    • Push and In-app experience

About You:

      • Organized – you document your work and have sound processes for assuring high quality results
      • Planner – you can take a vision and turn it into a reality
      • Doer – you have big ideas, but also don’t mind rolling up your sleeves and executing when needed
      • Loves Data – you use data to make informed decisions and share the impact of your work
      • Aligned with our mission to eliminate food waste
Position is targeted for an April hire. Inquire for additional details.
How we are protecting employees from COVID-19
At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.
We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
How we are protecting employees from COVID-19
At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.
We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.