Overview

We are looking for a seasoned Customer Success leader to join the growing team here at Snapdocs. This high impact role is an opportunity for you to build and lead a high performing team, implement processes and customer journeys, drive customer outcomes, and partner cross-functionally to help us develop and execute a world-class customer experience.
Snapdocs is an early-stage, rapidly growing company backed by investors like Sequoia Capital, SV Angel, FPrime, and Y Combinator. We are tackling the massive mortgage market, developing modern software for an industry that still relies on fax machines and manila envelopes. We bring security, efficiency, and joy to a paper-based pillar of the US economy. As we expand our product offering and tackle a broader swath of customers, we need to grow our team with smart, hungry, and curious people. That’s where you come in…
You will directly manage a team of high-performing Customer Success and Implementation Managers to execute our vision of bringing speed to value for our title and settlement service customers. This is a diverse customer segment comprising our largest, most strategic accounts and more of a tech-touch segment. You’ll spearhead conversations with internal partners and customers, ideate, monitor, and build upon new initiatives that deliver customer insights to drive contract renewals and sales of additional products. You will also help refine and scale our processes and bring proven methods and solutions with you to improve the way we work, how we support our customers and partners, and how we create more operational efficiencies.
Our ideal candidate has 10+ years in customer-centric roles, 3+ of which were spent managing a team at B2B software companies. You have experience working a diverse set of customers, from Enterprise Clients to SMB. You’re a pro at advising clients, building strategic relationships, and have led the charge on not only managing but also renewing clients. You have also dug deep into data to inform your decisions, and have connected these insights back to clear business results. Above all, you are an influential people leader and your team has come to respect and trust you for your ability to simply communicate complex ideas, ask great questions, listen to various perspectives, and prescribe the best course of action.
Snapdocs’ culture is one that strongly values diversity and drive. We want to work with people from different backgrounds and different paths in life. We provide a range of excellent benefits from the standard stuff (401(k), free lunches, excellent health benefits) to the not so standard (4 weeks and a day of vacation! 4% match on 401(k)!, and a 10 year exercise window on your options!!).
Please note: We are looking for someone in San Francisco, CA or Denver, CO.
Colorado applicants: This role pays $127,000 to $172,000 (plus 10% bonus) annually plus equity in the company (pay for other locations may vary).