Overview

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.


Upwork is more than a tech company, our mission to create economic opportunities so people have better lives has taken us so much further. As a result, we’ve become the world’s work marketplace where every day businesses of all sizes and independent talent from around the globe meet here to accomplish incredible things.

The Upwork Sales team brings our contingent staffing solutions to our enterprise customers. The Solution Architects work to scope, deploy and optimize customizable platforms for our largest customers. As a Manager of our Solution Architect team, you will be responsible for the day to day operations of your team, including strategic selling, prescriptive solutioning and effective configurations that will create a foundation for scale and allow our customers to work seamlessly as they embrace a flexible workforce. As a leader, you will be responsible for identifying, training and mentoring a group of Solution Architects. You will partner cross functionally to improve processes as our business grows, working closely with several parts of the business – including, Sales, Product, Legal, Finance & Customer Success.  This role reports to our VP of Enterprise Success and is based in Chicago, IL.

Your Responsibilities:

  • Foster a collaborative culture of success and goal achievement by leading with empathy and coaching a high caliber team
  • Partner with Account Executives to drive complex, multi-stakeholder deal cycles across industries to solve diverse mission-critical business problems
  • Solve complex customer challenges and drive goals with the team to focus on elements of our services that will drive technology adoption
  • Define team goals and objectives aligned with the company’s strategic goals
  • Share best practices and lead by example from partnering with sales to managing complex projects to building scalable solutions
  • Partner with Product teams on  releases and evolve our services and delivery methods to complement and co-exist to rapid changes
  • Drive innovative solutions to help grow adoption
  • Drive change in our ability to operate with enterprise sized customers
  • Remove roadblocks for the team to scale growth
  • Prepare and deliver high impact presentations and demonstrations that tell Upwork’s differentiated story with value driven data

What it takes to catch our eye:

  • Experience leading pre-sales team of Sales Engineers or Solution Architects
  • Experience working with enterprise-level customers in designing new processes and implementing technology for the contingent labor and staffing space OR the digital marketing and agency space
  • Creativity to identify new approaches to solving old problems through the Upwork platform. You will communicate the solutions in a way that is simple and credible. You are able to balance the requirements of a complex industry with building to scale and simplicity.
  • A customer-centric mindset and passion for designing solutions that meet enterprise needs.
  • A consultative approach with solving your customers business challenges and have a track record of successfully overcoming objections. Problem solving is in your DNA!
  • Prior experience working with sales teams and sales leadership to provide strategic partnership to grow an existing sales portfolio.
  • Ability to thrive and adapt to a rapidly evolving product and market that will define the future of work

How to really knock our socks off:

  • Experience with enterprise software specific to human capital management or procurement: Recruiting (ATS), Human Capital Management (HCM) system deployment / solution architecture, Vendor Management System familiarity , e-Procurement.
  • Motivation and autonomy to drive through programs and achieve results.
  • Ability to lead and play a critical role in forming our offering and critical thinking and then transforming that strategy into tactical action.

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees.

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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