The HubSpot Community Team’s mission is to build communities of product and practice that support all HubSpot users and practitioners in building their craft together. In support of this mission, we are growing our Community team to enable our ecosystem to connect and learn from one another.

The Marketing Manager, Community will play an integral role in creating and scaling communities, as well as executing experiments for our diverse ecosystem of customers. You’ll work closely with the broader Community Team to create engaging content, define onboarding tactics, engagement strategies, and define KPIs based on data for communities. Another element of this role is helping other community teams, including our communities of product, user groups, and advocacy teams guide their community compass and assist on community led growth plays.

Success in this role will result in executing experiments focused on proving value of community spaces, implementing community focused solutions, and overall improving the health of the HubSpot community. This person will play a key role in helping the team move the needle on the Community’s key performance metrics and will take on new goals and targets as we scale and continue to leverage the business impact of the program.

In this role you will work cross functionally, establishing relationships with other stakeholders, including sales, marketing, and customer success.

In this role, you’ll get to:

  • Foster community engagement through content, conversations, and connections.
  • Identify community and content themes for community personas, which you can build content and experiments around
  • Execute on experiments, while mastering the community-led mindset
  • Learn how to analyze experiment data and hypothesis validation
  • Deliver consistently excellent community experience for everyone from new members to advocates
  • Share feedback with internal and external stakeholders around successes and learnings
  • Engage and foster relationships with community members; help identify advocates
  • Discover and develop areas for community growth and engagement throughout HubSpot

We are looking for people who: 

  • Have experience as building community or customer facing programs with a proven track record
  • Can build and maintain relationships, manage expectations, and proactively identify roadblocks
  • Have excellent communication skills, both written and verbal
  • Are motivated self-starters who can align their work with the needs of the business
  • Are energized by curiosity and an affinity for problem solving and can always find ways to add new value.
  • Adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively.
  • Consistently deliver on performance expectations in their current role.
  • Has built any communities –
  • We are a B2B company but welcome applicants with consumer experience – especially if you’ve built communities from scratch!

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need assistance or an accommodation due to a disability, please email us at interviewaccommodation@hubspot.comThis information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Important COVID-19 Guidance (For candidates applying to roles in the United States):

Per HubSpot’s policy all employees who wish to work @office or @flex or to visit an office in-person must be fully-vaccinated. At this time, @remote employees are not required to be vaccinated.

Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #2 Best Place to Work on Glassdoor in 2022, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot’s Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.