We believe in having a transparent hiring process to provide a fair and inclusive experience to all our candidates. 

Our team is dedicated to ensuring you have a great candidate experience, and that starts with outlining our hiring process from start to finish so you know what to expect every step of the way (no surprises!)—click here to learn more!

Do you love improving processes, making things more efficient, creative problem solving, and helping others succeed—and do you know how Marketing Operations can do all of that? If you’re looking for a big challenge that holds impactful opportunities—you’ll find that at Thinkific!

We are looking for a broadly skilled, passionate,  people-centric operations professional to build improved processes for project management, resourcing, and lead management and routing. As Thinkific’s Marketing Operations Manager, you’ll work hand-in-hand with marketing and sales leaders to improve scalability, information flow, resourcing, and our technology suite. You’ll be embedded within marketing, while working collaboratively with teams across the company. You’re excited to roll your sleeves up and jump in right away to help build new systems, best practices, and documentation to help grow both the B2B and B2C sides of our business.

In this role, you will:

  • Lead cross-functional strategic planning with data, tech, and operations teams to ensure roadmap alignment and advocate for marketing prioritization
  • Assess the current state of marketing operations, including data management and health, reporting capabilities, MarTech, areas of opportunity, and more. You’ll create needs assessments, set priorities, and plan forward
  • Manage and optimize the MarTech stack, owning strategy, selection, integrations, vendor management, team training, platform education, analytics capabilities, and cross-functional alignment
  • Partner with the Revenue Ops team to align goals and optimize our marketing-to-sales handoff, including lead scoring, lead data ingestion and routing, demand generation reporting, CRM data health, and more
  • Own and manage the process for marketing requests from other departments, including managing resourcing for the Creative team, Identifying opportunities to automate and systematize marketing operations, tackling inefficiencies, and streamlining workflows across the team
  • Assist in maintaining and creating internal documentation for processes and programs as needed. You’ll set best practices for our team, organize our filing structures, maintain a live up-to-date index of our key marketing documents, and make information sharing easier across our marketing org

To be successful in this role, you likely:

  • Possess 5+ years of experience in marketing operations roles, preferably in a B2B/B2C SaaS environment
  • Have worked with a typical SaaS Martech stack, including lead routing technology. You’re probably already familiar with tools like Chili Piper, Drift, Zapier, ActiveCampaign, and Salesforce
  • Have experience owning and evaluating improvements to the technology softwares used by the marketing team
  • Are a natural leader with a proven track record to influence across multiple functions and ability to bring a team together
  • Are analytical and data driven—you use quantitative and qualitative reports and feedback to make informed decisions, identify themes, and create action plans

You might be the person we’re looking for if you:

  • Are eager to learn and grow—you’ve likely had some post-secondary education or have equivalent professional experience in a similar role, and you continue to seek opportunities to level up your skills
  • Deeply understand marketing and sales operations best practices, workflows, roles, and sales process
  • Possess strong organizational skills, with outstanding attention to detail and ability to prioritize effectively

Bonus points if you:

  • Are not afraid of change and ambiguity (”Adaptable” is your middle name) — you’ll jump in to help where needed and work to solve problems proactively
  • Know how to work smarter, not harder— you’re resourceful and would rather invest time in finding tech-based solutions to automate workflows than to stick to how it’s always been done

About us:

We’re about the results of online learning and the people along the way! Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses.

Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. We believe in meaningful, innovative work: we’re building and expanding an incredible product that empowers course creators around the globe while working collaboratively to learn and succeed together. Together, we’ve served over 50,000 course creators and more than 25 million students, and these numbers are growing each day!

Why we think you’ll like working with us:

  • Be part of a team of incredibly talented, passionate, and driven people focused on building and innovating on a best-in-class learning platform
  • Make an impact with your work—each person has an equal opportunity to contribute to our goals and every day, we get to see how Thinkific is empowering both course creators and their students
  • Join one of the fastest-growing companies in Canada and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!
  • Contribute to Thinkific’s award-winning culture—we’re one of Canada’s Most Admired Corporate Cultures and a certified Great Place to Work!
  • We offer competitive salaries, a comprehensive benefits package including health, dental, vision, and mental health coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family
  • Whether you’re at our Vancouver HQ or working from home, you’ll have the opportunity to build meaningful relationships with Thinkers on your team and across the company through team-wide events, meet and greets with new team members, and regular social events
  • Have fun with our team, even while we’re working remotely—join us for an online games session, virtual trivia and paint nights, at-home fitness challenges, or even an online coffee brewing demo!
  • Get additional health and wellness support through a lifestyle or health spending account to put your dollars where you need it most, whether that’s subsidizing your gym membership, covering out-of-pocket expenses, or getting new gear
  • Our Eats and Treats stipend means you can enjoy a meal, an afternoon treat, or happy hour drinks when you want, how you want
  • Enjoy our open vacation policy and flexible work environment, because we know the importance of having a great work-life balance (and sometimes, you do your best work in slippers)
  • Learn and Grow is one of our values and we take it seriously, providing opportunities through lunch and learns, training, workshops, mentorship, and our $1500 education allowance
  • Grow your career AND your family at Thinkific—you’ll be taken care of with our parental leave top-ups as you add to your family
  • Meet the many @dogsofthinkific (and yes, they’re as cute and cuddly as they look)
  • Get set up for success, whether that’s at the office or at home. We’ll provide a quality company-owned laptop, a monthly co-working allowance and a work from home budget to ensure you have all the things you need to do your best work
  • Be confident bringing your whole self to work—we’re proud to be an inclusive company with a diverse team and values grounded in ethics and equality
  • Here at Thinkific, we know that the different perspectives on our team have led to amazing ideas, more innovation, and, ultimately, our success as a company. Our team welcomes applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can’t wait to meet you!