Overview

Course Hero is scaling! Course Hero is seeking a highly motivated, organized team member to serve as an Operations Compliance Associate. This position will be a meaningful role within the Compliance team, addressing copyright infringement and intellectual property-related issues. We are looking for an individual who will be passionate about driving and maintaining processes, has strong attention to detail, and will be able to think and act independently with good judgment.

Here are some ways you’ll make an impact:

  • Address all requests through the copyright and DMCA tool
  • Review the volume of the DMCA takedown ticket queue, ensure we are within company SLA, follow our internal compliance policies
  • Scale issues and communicate reliably within the organization
  • Complete notification audits and quality reviews, in addition to call out discrepancies within the report
  • Communicate and collaborate effectively with internal and external legal advisors
  • Test workflow processes and resolve potential efficiency of compliance with the DMCA requirements and internal policies and procedures
  • Regularly report on key performance and operational indicators to respective team leads
  • Work with the legal team to address and follow industry copyright guidelines
  • Review and implement updates to responses
  • Develop processes to lead vendor quality assurance and workflow

Are you our Compliance Operations Associate?

  • 1+ years of experience with Copyright/DMCA with a tech company, handling different process workflows
  • Direct experience working with internal and/or external legal teams
  • Experience with policy development and implementation
  • Analytics and critical thinking skills
  • Collaborative approach to building tools and relationships with interpersonal skills
  • Ability to learn, prioritize tasks, and deliver results
  • Demonstrate customer-focused problem solving capabilities
  • Confident in both written and verbal abilities
  • Attention to detail processing a variety of different inquiries
  • BA degree or equivalent practical experience

Bonus Points:

  • Worked for a prominent UGC platform
  • Quality assurance experience

Benefits and Perks:

  • Competitive salary and stock options
  • Full medical coverage (medical, dental, vision)
  • 401(k) program with match
  • Education Reimbursement
  • Quarterly team building and outings (Sporting Events, Escape Rooms, Go-Kart Racing, Karaoke, Bowling and much more)
  • Free lunches twice a week, on-site cafe discount, plus an endless snack and drink supply
  • Onsite gym – Pacific Shores Center – Classes – Pool – Spa – Rock Wall – Massages
  • Commuter benefits, shuttle service from Redwood City, and cell-phone allowance
  • Local move benefit to move within 10 miles of our office
  • 8 hours per quarter paid time for volunteering for a cause of your choice
  • Front row seat to Master Educator lectures – check out our Lecture Series videos

About Us:

At Course Hero, we have an awesome team and a truly engaging culture. We are customer-focused, collaborative, responsible, gritty, and we love to learn. Our bold mission is to help students graduate confident and prepared!

We are not the only ones that think we’re onto something big. Course Hero has been recognized as the 278th Fastest Growing Company in North America on Deloitte’s 2019 Technology Fast 500 and also 2019’s One of the Best Places to Work in the Bay Area by the Bay Area News Group. Read up on some of our recent news coverage, blog, and learn more about us to see what it is like to work with our team.