Who we are

Path is a healthtech company dedicated to making mental health care work for everyone. Path takes a patient-first approach, where treatment is more accessible, personalized, and effective. With Path, it’s easy to find a high-quality therapist or psychiatric clinician who accepts insurance and is actively accepting new patients.

What we’re solving

Over 65 million Americans have a treatable mental health issue — that’s 1 in 5 people. Today it’s difficult to find a provider, and for those with complicated conditions, it’s nearly impossible to find coordinated care. We’re here to fix this.

Our Mission

Path’s mission is to make mental healthcare work for everyone.

The Role

As a Clinical Operations Lead at Path, you will play a pivotal role in advancing our mission of making mental health care accessible and effective for everyone. You will be responsible for owning the development and progress of quality initiatives and programs alongside the Quality Lead. You will lead the development and maintenance of tools, processes, and service level agreements (SLAs) to support core quality activities such as coaching, peer review, quality investigation, and provider onboarding support. In addition, you will develop durable processes and procedures for quality best practices, ensuring the highest standards of evidence-based care at scale.

At Path, we recognize the significance of mental health and aim to revolutionize mental healthcare delivery. This role presents an opportunity to partner closely with our clinical experts, transforming data insights into initiatives and repeatable processes. You will have a seat at the table with executive leaders, executing a critical piece of our company strategy and reshaping mental healthcare in our country. Our team culture at Path is collaborative, where clinical subject matter experts and operators work together in lockstep. Trust, communication, and partnership are essential to our success. We foster accountability without blame, recognizing that taking risks may lead to occasional setbacks. We value integrity and always strive to do the right thing, building transparent and trustworthy relationships with patients, providers, and payers.

Key Responsibilities

  • Own the development and progress of quality initiatives and programs in collaboration with clinical subject matter experts..
  • Lead the development and maintenance of tools, processes, and SLAs to support core quality activities, including coaching, peer review, quality investigation, and provider onboarding support.
  • Take ownership of initiatives and work plans related to quality improvements and investigations based on data monitoring.
  • Develop durable processes and procedures for quality best practices.
  • Communicate complex ideas clearly and concisely, distilling insights into actionable recommendations.
  • Collaborate with cross-functional teams to synthesize requirements and translate them into effective actions.
  • Demonstrate a patient and provider-first mindset in all initiatives and decision-making processes.
  • Explore and leverage tools and technology to streamline workflows, reduce costs, and improve the overall experience.
  • Contribute to problem-solving efforts, approaching challenges with a solution-oriented mindset.

Required Knowledge and Skills

  • Experience working with cross-functional teams, leading organizational efforts.
  • Experience working with clinical subject matter experts to synthesize requirements and learnings into actions.
  • Proven ability to distill complex ideas into clear recommendations and actions.
  • Operations experience, particularly in developing repeatable processes and optimizing workflows for core quality activities like coaching and peer review.
  • Cross-functional leadership skills, including problem statement development, project scoping, and defining ownership, timelines, and action plans.
  • A high level of accountability and commitment to driving projects to completion.
  • Strong problem-solving skills with a solution-oriented mindset, exploring tools and technology to simplify workflows, reduce costs, and enhance the overall experience.

Our Team

The people of Path are what truly define our mission and determine our impact on the world. We believe in building not only a team, but a diverse community that thrives by helping each other succeed and grow and inspiring each other by taking on big challenges.

For employees, Path is a 100% remote healthtech company and we’re HIRING! We’re excited to bring people onto the team who are committed to raising the bar on mental health care.

As Part Of Our Team, Full-Time Employees Receive

  • The ability to work from any location within the US
  • Competitive pay and benefits that do not change based on location
  • 2 company-wide shutdown weeks each year to focus on self-care
  • Paid parental leave to support you and your family
  • Medical, dental, and vision insurance through our employer plan
  • Access to our 401K
  • Access to an Employer Assistance Plan (EAP) through our insurance plan
  • The equipment you need to ensure your home office sets you up for success