Overview

The Partner Accounts Operations Coordinator (PAOC) maintains and expands relationships with third-party organizations that resell to and/or refer the Hyperproof platform to their customers. Our PAOC is assigned to named partners, to lead onboarding and assist in the growth of our partners to achieve joint objectives. The PAOC represents the entire range of company products to assigned partners while leading both program and account planning activities.

The Partner Accounts Operations Coordinator reports to the Vice President of Partnerships.

WHO YOU ARE

You have a passion for being a customer champion, advocating and growing business relations via our channel partners. You’re someone who makes an impact through your ability to build relationships as an early member of a high-growth startup. You’ll inspire others around you, and collaborate with our internal teams. You enjoy the challenge of building and you thrive in ambiguous situations. You can construct a logical path forward without material oversight. You’re a constant learner, you’re curious and creative, and you enjoy problem-solving, whether that is tactics to increase sales enablement or incentives for partners to expand the adoption of Hyperproof within their customer base. You’re solution-focused and someone who enjoys being part of the fix.

WHAT WE ARE LOOKING FOR YOU TO DO

You’ll establish productive, professional relationships with key stakeholders in assigned partner accounts. You’ll coordinate the involvement of company champions, including support, service, and management resources, in order to drive account performance objectives and communicate partners’ expectations. You’ll plan, execute, and lead our partner onboarding and the annual account performance planning process evaluating and assessing annual objectives. You’ll proactively anticipate, and clarify partners on an ongoing basis in partnership with Hyperproofs cross-functional teams.

You’ll coordinate marketing communications activities across partners. This includes a monthly newsletter, managing quarterly partner calls, developing sales enablement resources, and managing ongoing awareness and incentive campaigns for reselling partners. Present live product demos, educate partners on how to elevate Hyperproof’s value, and share our vision and the future of Hyperproof’s technologies. You’ll build and manage joint action plans to align our partners on mutual outcomes.

WHAT YOU’LL BRING

Experience â€“ 2+ years in a customer or partner-facing role in the Commercial or Enterprise market segments, preferably selling into B2B SaaS organizations.

Customer obsession â€“ history of going above and beyond expectations, building tight relationships with your customers and above all acting with integrity and transparency to represent Hyperproof.

Professional presence â€“ clear demonstration of business acumen, with a high degree of comfort in making presentations. Every interaction with you is an exchange of value, an opportunity to learn and to share what you’ve learned.

Passion â€“ through a variety of sources you stay at the forefront of cloud technologies and always search for ways to improve, challenge the status quo and change the world.

Quick Learner â€“ you have a general knowledge of the IT industry, with the capacity to learn and retain relevant information pertaining to cybersecurity threats, regulatory updates, evolving risks, emerging technologies and Hyperproof’s competitive landscape.

Competitive â€“ you’re a proven winner across domains and have the drive and energy to outwork and outmaneuver your competitors. You rarely lose, but when you do it motivates you to learn why and build strategies to avoid losing in the future.

Strong organizational skills â€“ someone who naturally takes charge of meetings and drives issues to closure. You can manage several entities or projects in various stages, ensuring onboarding and education are successfully completed on time and exceed expectations.

Excellent communication skills â€“ ability to build alignment and clarity across both technical and non-technical audiences.

Winning as a team selling â€“ coordinates with sales specialists, support resources, and other sales and management resources as needed. Closely coordinates company executive involvement as needed. Works closely with Customer Success to ensure partner satisfaction and problem resolution.

Education â€“ four-year college degree from an accredited institution.

Experience in governance, risk, compliance or cybersecurity industries.

Experience within a high-growth technology company.

Familiarity with our tech stack: Salesforce, Outreach, G-Suite, Chorus, Highspot, Quala, Zoom

WHY YOU’LL LOVE HYPERPROOF

It’s an exciting time to be at Hyperproof —we recently raised $16.5 million in our Series A financing, validating our teamwork, growing customer base, and our company mission to reinvent compliance operations.

Enter @Hyperproof, a radical new approach to ensure organizations can effectively discover, track, and meet the web of compliance business and government requirements. We are disrupting the governance, risk, and compliance software space with our innovative products. At the core, we are a team with strong experience building cloud software and a passion for a great user experience, simplicity, and positive social impact.

Learn more about the @hyperproof culture and how it all started

EQUAL OPPORTUNITY EMPLOYER

Hyperproof is committed to a diverse and inclusive workplace  — it’s one of our core values! Hyperproof is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.