Overview

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying.

Partner Success Managers (PSM) at Klaviyo play a critical role in developing and supporting our agency partner ecosystem. Partner Success Managers support the Agency Partner Program’s mission to help our partners and their clients (Klaviyo customers) grow, by coaching and enabling our Agency Partners to deliver exceptional service to their clients.  We are looking for a PSM who is passionate about customer success while providing a great experience to agency partners and their clients (Klaviyo customers) as they scale their businesses with Klaviyo.

How You’ll Make a Difference

  • Establish yourself as the trusted advisor for 40-60 agency partners
  • Collaborate closely with the Partner Managers as a partner team to provide a world-class experience to our agency partners
  • Support agency partners in a variety of growth stages to help deliver value to their end clients through product knowledge and strategic guidance
  • Work to set priorities with partners based on their business goals as well as overall channel client health and performance
  • Act as an internal advocate for agency partners, providing feedback to leadership, product, and partner marketing based on partner needs
  • Quickly become an expert in the Klaviyo product and marketing automation

Who You Are

  • Experience managing client relationships with customers, partners, or third-party vendors
  • Experience in SaaS or marketing automation preferred
  • Proven track record of coaching and influencing clients/partners to leverage recommendations to achieve goals
  • Strong business acumen and desire to understand how businesses operate within a larger ecosystem
  • An ability to adapt in a quickly changing environment with changing priorities
  • Strong organizational, project management and problem solving skills
  • Excellent communication both written and verbal skills

Get to Know Klaviyo

Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company’s hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at  www.klaviyo.com .

If you are a Colorado resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request. Requests can be submitted here . Additional information regarding benefits can be found here .

Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.