Overview

Grafana Labs is the company behind Grafana, a popular open source tool for visualizing and analyzing metrics with its instantly recognizable dashboards.  With both its open source technology and enterprise products, Grafana Labs allows organizations to understand their metrics no matter where they are stored, and create, explore, and share dashboards to foster a data-driven culture.  Founded in 2014, Grafana Labs has grown rapidly ever since. We are believers in the power of global, distributed teams: Talent is not limited by borders, and great workplaces are made up of exceptional colleagues. We have aggressive growth plans and are an ambitious, hardworking, and friendly team.
About the role:
As a Product Manager at Grafana Labs, you’ll be involved with everything related to our products. You will be expected to be a “subject matter expert” on customer’s needs and problems when representing customers to engineering and highly technically proficient when representing the products to customers.
As the “bridge” between the engineering and commercial sides of the company, you should act as a facilitator, connecting the engineering and commercial organisations and ensuring the free flow of information.  The teams and people you will be interacting with will be mostly remote/distributed, so strong and proactive communication is essential.
Across Grafana Labs, you will work closely with the engineering teams, UX team and Solutions Engineering to collect, curate and represent our customers’ problems and feedback, both from the community and our paying customers. However, as part of the open source Grafana team you will focus on our OSS story and own the roadmaps, collateral and market research. You will help the engineering team gather evidence to support various tradeoffs and priorities and communicate to our users when they can expect new features and improvements. The people you will work most with are of course Torkel, the founder of the project, our platform leads Natalia and Jessica, as well as David for all things observability, our UX designer Jess, and Daniel for everything else. Working closely with the Commercial Team, you will be responsible for producing presentations and documentation around upcoming features, their potential for commercial differentiation, and our OSS roadmaps. Figuring out which roadmap features (e.g., a new visualisation or datasource) have the potential to be sponsored by paying customers will be a core activity.
Work on Grafana 8.0 has already started with headline features like a new search and an improved alerting capability. It’s features like these that we like your help with. We like to start small, test and iterate. By measuring the impact, we learn and drive innovation. We believe you like to work this way as well. If you’re passionate about metrics, observability and distributed systems, and want to work with open source, this job is for you.

Requirements:

    • Above all else, you would like to play a big part in significantly growing our OSS adoption of Grafana.
    • You are comfortable working in a remote-first company; communication is key. For us, working together means being collaborative, friendly, kind and respectful. We operate by consensus, you can contribute to a discussion but then commit to the team decision.
    • You have at least a couple of years of experience as a Product Manager for OSS, SaaS, or Enterprise software. You’ll work with the 30+ strong Grafana team on a product that will be used by engineers all over the world.
    • You have a good understanding of a software development process that takes a user-centered approach. You easily build an understanding of the users’ context and goals which will help you propose the right solution that brings the biggest value to them.
    • You know how to transform ideas and feedback into a roadmap – you are able to understand the users’ problems and translate them into clear requirements. You are able to communicate the requirements clearly in written and spoken English.
    • You enjoy diving into complex solutions – Grafana is a highly technological solution and has avid followers who rely on it every day and care deeply about their workflows.
    • You have an active interest or experience in monitoring and want to bring access to observability to everyone.
Equal Opportunity Employer– At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees.
We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.