Overview

  • TaskRabbit is a remote-first company with employees distributed across the USA!
  • DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
  • DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

About the Job

As Product Manager for Internal Tools at TaskRabbit, you will help build and improve on the internal tools that the TaskRabbit team uses every day to effectively manage and drive our business.   The tools you develop will empower our internal teams within Operations and Customer Support to effectively support and guide Taskers, step in and assist Clients on challenging tasks, align Supply with Demand, reduce and fight fraudulent behavior on the platform, and ensure our customers have an amazing experience. You’ll also be responsible for guiding product strategy, functional requirements, product design and more. Our ideal candidate is passionate about TaskRabbit and the sharing economy, has experience shipping impactful products, and has led teams to success (ideally in a startup environment). This candidate would also be personable, collaborative and flexible, with the drive to manage complex projects across multiple stakeholder groups.

Join us in creating a better everyday life for everyday people.

Responsibilities:

  • Lead the product vision and roadmap for all essential internal tools at TaskRabbit.
  • Define product requirements and collaborate with Design and Engineering for timely delivery of key features and improvements with an eye toward balancing short term and longer term needs.
  • Drive cross-functional collaboration with key stakeholders from Operations, Trust & Safety,  and Customer Support as well as the TaskRabbit senior leadership team.
  • Define and analyze metrics that inform product success & health and support increasing Operational efficiencies, reducing losses, and improving the experience for Clients and Taskers.
  • Own your product’s destiny and create roadmaps for the team to reflect this vision.

Qualifications:

  • You’ve worked a minimum of 2 years in product management. Additional experience in other fields is a plus.
  • You’re good at inspiring and leading teams. You take the time to really understand individuals’ interests and sources of motivation.
  • You have good business sense and can see the big picture. You can see how impacting one lever in a complex marketplace affects many others. Two-sided marketplace experience is a plus.
  • Excellent problem-solving skills, with demonstrated ability to manage ambiguity
  • You have expertise with data analysis, and you’re able to draw insights from complex data. Experience with Looker or SQL a plus.
  • You’re excellent at execution. You’ve worn Product Manager, Project Manager, and Quality Assurance hats whenever needed, even if those functions weren’t in your title.
  • You have a BA/BS in any field – the important thing is you’re intellectually curious
  • You can communicate effectively with engineers and designers. Computer Science background is a plus but not required.
  • You have strong user empathy and intuition around usability/visual design
  • Experience A/B testing at both small and large scales is a plus
  • You’re comfortable operating at a fast pace in an entrepreneurial environment.

About TaskRabbit

TaskRabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group – the world’s largest furniture retailer – in 2017

At TaskRabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work.

As a pioneer of the sharing economy, TaskRabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

We are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love – and have a ton of fun while they’re at it.

You’ll love working here because:

  • TaskRabbit is a remote first company. We recognize that talented people live all over the world.
  • Collaboration hub offices in San Francisco, Austin and London
  • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams — people you can be proud to work with!
  • Senior Leadership Team 75% women
  • Director Level 86% Diverse
  • The Values.
    • Care Deeply. We take time to be present and partner with our team and communities.
    • Level Up. We navigate through ambiguity and go the extra mile.
    • Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
    • Lead The Future Together. We value entrepreneurship and are inspire by action.
  • The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.
  • The perks. TaskRabbit offers comprehensive medical, dental, vision 100% covered for employees, 401k plan with company matching,  generous and flexible vacation and holiday time off, commuter benefits, learning and development opportunities, career development trainings, monthly TaskRabbit product stipends, IKEA discounts, weekly meditations, and a dog-friendly office.

Equal Opportunity Employer

TaskRabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. TaskRabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

TaskRabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.