Overview

At Hopin, we’re reimagining virtual events.
As the first all-in-one virtual venue for live online events, Hopin brings people together in a highly interactive and engaging online experience that feels just like an in-person event, only without the barriers.
We’re spearheading the innovative technology that is enabling people to gather online like never before. Whether it’s a 50-person meetup, or a 50,000-person conference—any type of event organizer can host a Hopin event for their attendees, speakers, sponsors, and vendors to convene and interact face-to-face online.
Our mission is simple: better connections for a better planet.
We believe in events without limits, but events that are sustainable and accessible to everyone—and fun, too! To do this, we need passionate builders and storytellers to join us. Do you love people and technology and the magic that happens when they converge at scale? Do you have the skills and experience we’re looking for to better serve our clients? If so, we’d like to meet.
We’ve recently been funded by Accel, Northzone, Seedcamp, Web Summit’s Fund, Slack Fund and a number of high-profile angel investors participated, including Supercell founder Ilkka Paananen, UiPath founder Daniel Dines, Intercom founder Des Traynor, GoCardless COO Carlos Gonzalez-Cadenas and Miro founder Andrey Khusid.
The Role: 
Hopin is seeking a Program Manager who is passionate about learning and development, has boundless creativity, and is excited about helping our users achieve value using the Hopin platform. You will be responsible for creating and delivering engaging and impactful customer programs that support our users from onboarding through renewal.
Specifically we are looking for someone who is a great presenter and content producer with a keen eye for creating a unique and exciting branded learning experience. You are an educator at heart and understand our customer base and community and how to create outstanding educational content.
Responsibilities:
  • Develop original educational content designed to allow users to discover our platform through learning all that Hopin has to offer and develop best practices
  • Create course curriculums and lesson briefs
  • Partner closely with customers and internal team to create videos and learning materials that educate and inspire
  • Manage all video and content production aspects, editing, designing and distributing
  • Develop written content and one-pagers that provide guidance and inspiration for our customers
  • Create and manage our educational resource center on our website
  • Coordinate course creation and promotion with cross functional teams
  • Measure and monitor success metrics and continually look for ways to optimize and improve
  • Become a Hopin product expert that is ahead of the curve and proactive
  • Be an trusted partner to our Product, Customer Success and Support teams to drive customer value
Skills and Qualifications:
  • You have at least 2 years experience in customer education, course creation, or similar field
  • You are experience with basic video editing, have basic design skills and exemplary written communication
  • Passion for making customers and users successful at scale
  • You like being involved in our community and understand our audience’s needs, goals and challenges
  • You like to move fast and execute
Nice to Have 
  • 1+ year of working in SasS-based businesses
  • Experience working at an early stage, hyper-growth startup
  • Analytical, project management, and collaborative skills
The Offer 
  • Competitive salary
  • Fully remote team, work from any corner of the world
  • Flexible schedules
  • Laptop assigned, Mac or Windows
  • 800 USD for Home-Office set up
  • Health benefits