Overview

Why Gainsight?

At Gainsight, our mission is to be living proof you can win in business while being human first.

Our industry-leading platform helps companies of all sizes and industries achieve durable growth through customer-led growth strategies (Gainsight CS), product-led growth strategies (Gainsight PX), and community-led growth strategies (inSided). With Gainsight, it’s never been easier for customer success, product, and community engagement teams to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow customer communities. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

A remote-friendly company, we have offices in the US, UK, Netherlands, Israel, and India. Gainsight was certified as a Great Place to Work in 2021. It has also been named as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Job Description

Gainsight is looking for a results-oriented Sales Development Representative who will support our Inbound and Outbound function in generating qualified sales leads for the Account Executives you directly support. As the first line of communication with prospects, ideal SDRs have a strong understanding of the sales process, excelling at researching leads, starting new relationships, and setting our sales closers up for success.

All SDRs are expected to provide the world class customer experience Gainsight is known for by demonstrating product knowledge, communicating that to the prospective customer. You will do this by researching and developing a clear and meaningful value proposition that aligns to your account hypothesis through cold-calling, emailing and social selling.

What You’ll Do

  • Utilize SalesForce, cold calling, email and social selling techniques to generate new sales opportunities.
  • Utilize your technical and value based knowledge to create leads out of cold (or warm) outbound prospecting
  • Determine if Gainsight is a good fit for prospect
  • Work cross functionally with your assigned Account Executives and Marketing to develop and execute on an account plan.
  • Set up meetings between (prospective) customers and sales executives.
  • Generate interest through follow up with relevant messaging based upon targeted segment

What We’re Looking For

Required 

  • 6+ months of experience in a SDR or Sales capacity, or experience with cold calling / cold approach selling
  • Competitive nature, track record of success, self motivated
  • Self-starter
  • Flexibility to be able to work in rapidly changing, fast-paced environment
  • Excellent written and verbal communication
  • Effective problem-solving; resourcefulness
  • Interpersonal communications; Ability to communicate with various styles of recipients

Bonus Points 

  • B2B SaaS software knowledge
  • Exposure to tools like Salesforce, Outreach & LinkedIn Sales Navigator

Why Gainsight?

At Gainsight, our mission is to be living proof you can win in business while being human first.

Our industry-leading platform helps companies of all sizes and industries achieve durable growth through customer-led growth strategies (Gainsight CS), product-led growth strategies (Gainsight PX), and community-led growth strategies (inSided). With Gainsight, it’s never been easier for customer success, product, and community engagement teams to scale efficiently, create alignment, and have a holistic view of their customers—all of which help increase product adoption, prevent churn, and grow customer communities. Our software is used by hundreds of companies, including nearly 200 publicly traded organizations and industry leaders such as GE Digital, SAP Concur, and Box.

Gainsight joined the Vista Equity Partners portfolio in 2020. In 2021, we won their Excellence in Engineering award in recognition for our product and engineering advancements.

A remote-friendly company, we have offices in the US, UK, Netherlands, Israel, and India. Gainsight was certified as a Great Place to Work in 2021. It has also been named as one of the top 100 private cloud companies in the world by Forbes, one of the fastest-growing private companies in America by Inc. Magazine, and one of 20 Great Workplaces in Tech by Fortune Magazine.

With diversity and inclusion at the forefront of our core values, we promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Job Description

Gainsight is looking for a results-oriented Sales Development Representative who will support our Outbound function in generating qualified sales leads for the Account Executives you directly support. As the first line of communication with prospects, ideal SDRs have a strong understanding of the sales process, excelling at researching leads, starting new relationships, and setting our sales closers up for success.

All SDRs are expected to provide the world class customer experience Gainsight is known for by demonstrating product knowledge, communicating that to the prospective customer. You will do this by researching and developing a clear and meaningful value proposition that aligns to your account hypothesis through cold-calling, emailing and social selling.

What You’ll Do

  • Utilize SalesForce, cold calling, email and social selling techniques to generate new sales opportunities.
  • Utilize your technical and value based knowledge to create leads out of cold (or warm) outbound prospecting
  • Determine if Gainsight is a good fit for prospect
  • Work cross functionally with your assigned Account Executives and Marketing to develop and execute on an account plan.
  • Set up meetings between (prospective) customers and sales executives.
  • Generate interest through follow up with relevant messaging based upon targeted segment

What We’re Looking For

  • 2+ Years of experience in a SDR or Sales capacity
  • Proven track record of success in meeting monthly targets
  • Self-starter who can proactively identify process improvements
  • Excellent written and verbal communication
  • Effective problem-solving; resourcefulness
  • Interpersonal communications; Ability to communicate with various styles of recipients

Preferred 

  • Outbound Sales Experience is preferred
  • B2B SaaS software knowledge
  • Enterprise prospecting experience is a plus
  • Inside Sales experience is a plus
  • Proficiency with tools like Salesforce, Outreach & LinkedIn Sales Navigator
  • Flexibility to be able to work in rapidly changing, fast-paced environment
  • Competitive, self-motivated

Why You’ll Love It Here

Your job should never be a barrier to your happiness—it should be an avenue to achieve it. At Gainsight, we’re passionate about achieving our goals—at the office and everywhere—and we work every day to create an environment that nurtures our best selves.

Here are our 5 core values:

  • Golden Rule: We try to practice the Golden Rule by exercising reliability, trust and giving back to each other and our community.
  • Success for All: We believe in success for our stakeholders—whether our teammates, clients, or shareholders—comes with a sincere focus on continuous learning, selfless teaching, and making a difference in each other’s lives.
  • Child-like Joy: We aspire to experience child-like joy in our work and lives, injecting a spirit of passion, optimism, and laughter into everything that we do.
  • Shoshin: We believe in a beginner’s mind. Don’t surround yourself with people like you–diversity breeds creativity.
  • Stay Thirsty, My Friends: We believe in a totally internally-driven strive for greatness.  The solution is to think more, not do more.

Some other reasons that Gainsters love working here:

  • Our Customers: 700+ happy customers. ‘Nuff said.
  • Our Pulse Community: Some of the brightest and nicest professionals, colleagues, and friends make up our 20k+ strong Pulse community.
  • Our CEO: With a 99% approval rating on Glassdoor, Nick Mehta is one of the most beloved CEOs in Silicon Valley.
  • Our Gainsters: 1200+ (and growing!) smart and friendly teammates around the world.
  • Our Pulse Impact program: We are committed to advancing an equitable, human-first industry culture by addressing professional barriers to success and promoting an inclusive community that reflects the diverse world around us.
  • Our Parody Videos: No explanation needed, just watch them here!

Benefits include medical, dental, vision, short and long-term disability, life insurance, 401k available on the first day of the month after start date, and flexible PTO.

Gainsight is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pursuant to the San Francisco Fair Chance Ordinance, where applicable, we will consider for employment qualified applicants with arrest and conviction records.

By joining the Gainsight team, you’ll have a unique opportunity to make your mark at a high-growth company and have loads of fun doing it. Come join us!

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