Overview

About This Role

Bounteous x Accolite makes the future faster for the world’s most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.
Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.
Job Description:
We are seeking a highly skilled and experienced Salesforce CRM and Service Cloud Consultant to join our team. As a Salesforce expert, you will play a critical role in designing, implementing, and optimizing Salesforce CRM and Service Cloud solutions to meet the needs of our organization. You will collaborate with stakeholders to gather requirements, customize Salesforce to fit business processes, and ensure smooth implementation and integration with other systems.

Responsibilities:

  • Collaborate with stakeholders to gather requirements, design solutions, and develop migration strategies that align with business objectives.
  • Customize and configure Salesforce to meet business needs, including designing custom objects, fields, layouts, workflows, and validation rules.
  • Develop and implement Salesforce automation using process builder, workflow rules, flows, and other automation tools.
  • Design and implement Salesforce integrations with other enterprise systems, applications, and data sources using APIs, middleware, and ETL tools.
  • Develop and execute test plans to ensure the accuracy, reliability, and performance of Salesforce Service Cloud and integrated systems.
  • Provide training, documentation, and support to end-users to facilitate successful adoption of Salesforce Service Cloud.
  • Provide ongoing support, maintenance, and troubleshooting for Service Cloud instances.
  • Collaborate with cross-functional teams to drive continuous improvement and optimization of Salesforce solutions.
  • Serve as a subject matter expert and trusted advisor on Salesforce best practices, capabilities, and industry trends.

Requirements:

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • Salesforce Administrator certification (ADM 201) is preferred.
  • Salesforce Advanced Administrator certification (ADM 211) is preferred.
  • Salesforce Service Cloud Consultant certification is required.
  • Minimum of 3 years of experience working with Salesforce CRM and Service Cloud, including customization, configuration, and integration.
  • Strong understanding of Salesforce architecture, data model, and security model.
  • Experience with Salesforce Lightning Experience and Lightning Web Components.
  • Proficiency in Salesforce automation tools such as Process Builder, Workflow Rules, and Flows.
  • Knowledge of Salesforce integration methods and tools, including REST/SOAP APIs and middleware platforms.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
  • Strong problem-solving and analytical skills, with the ability to translate business requirements into technical solutions.
  • Experience working in an Agile development environment is a plus.
  • Location: North America; Travel to Client is required

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Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

 

Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

 

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous community.

 

Bounteous is willing to sponsor eligible candidates for employment visas.

 

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