Overview

ALL SOURCEGRAPH ROLES ARE FULLY REMOTE

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. Our code intelligence platform helps developers and companies with billions of lines of code create the software you use every day. By enabling more people to code, we believe we will create economic opportunity across the world and will drive progress that benefits everyone.

It’s an exciting time to join Sourcegraph. Our business is growing rapidly: we’ve experienced exponential growth and our $125M Series D from Andreessen Horowitz and $50M Series C from Sequoia have given us the opportunity to make big ambitious bets on our future. We have a huge market (every company that builds software) and massive opportunity (most developers haven’t even heard of code intelligence yet, but once you’ve used it, you can’t live without it–just like Google). By continuing to hire exceptional people, we have the opportunity to make Sourcegraph one of the biggest technology companies in the world.

Preferred Working Hours: Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a location requirement for this role. However, the expected working hours for this position is 11:00a – 7:00p PST.

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. We help developers and companies with billions of lines of code create the software you use every day. In enabling more people to code, we believe we will create economic opportunity across the world and will drive progress that benefits everyone.

It’s an exciting time to join Sourcegraph. Our company is growing rapidly: we’ve experienced exponential growth and our $125M Series D from Andreessen Horowitz and $50M Series C from Sequoia have given us the opportunity to make big ambitious bets on our future. We have a huge market (every company that builds software) and massive opportunity (most developers haven’t even heard of code search yet, but once you’ve used it, you can’t live without it–just like Google web search). By continuing to hire exceptional people, we have the opportunity to make Sourcegraph one of the biggest technology companies in the world.

Why this job is exciting

Customer Support (CS), part of Customer Engineering &Support (CE&S), is at the forefront of the customer experience. Our customers simply wouldn’t be successful, happy, long term customers without the important work this team does! CS exists to not only resolve technical issue but educate our customers by answering reactive questions, and by importantly identifying improvements we can make to help improve the product. Our customers are developers and we help them both pre- and post-sales.

Within one month you will…

  • Learn about our product, our value propositions, our customers, our team, and our practices.
  • Learn how Sourcegraph is deployed (e.g., Kubernetes, scaling, and more), product configuration and integrations, our code base, and common user needs.
  • Meet for an initial chat with the teammates you will work with most
  • Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).

Within three months you will…

  • Work with customers to troubleshoot and solve reported issues
  • Contribute to improving our product and handbook documentation

Within six months you will…

  • Observe trends causing issues for our customers and suggest remedies (for example, what consistent things happen that we can write tooling for…)
  • Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement, improving the customer experience, and/or improving the product

About you 

You are curious and compassionate. You are a problem solver – you love the moment where you “figure it out”. You are either working toward a career in engineering or you have been doing that and are eager to work more closely with customers.

  • Profound curiosity to figure out why something works the way it does / to learn more
  • Working experience with Unix/Linux and/or Bash
  • Working experience with Kubernetes containerized solutions
  • Working experience with code hosts such as GitHub, GitLab and BitBucket
  • Strong understanding of databases, especially SQL
  • Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
  • Experience collaborating with cross-functional teams to solve difficult problems for customers
  • Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)
  • 5+ years experience in a similar role

Nice to have

  • Foundational knowledge of APIs and/or Git
  • Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps
  • Experience writing code in Go or another language
  • Basic knowledge of or experience with Perforce

Interview process

  • You apply
  • [30 min] Recruiter Screen
  • [45 mins] Intro call with the Hiring Manager: Brielle Collins, Manager, Customer Support
  • [1.5 hours] You complete a technical project and we share the results over email.
  • [30 minutes] Collaboration and communication skills with an existing member of our Customer Support team.
  • [30 minutes] Technical knowledge and troubleshooting skills with a member of our Customer Support team.
  • [30 minutes] Values interview
  • We check references & offer you the job!

This is automatically added to the end of all job descriptions

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application, and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Learn more about us

To create a product that serves the needs of all developers, we are building a diverse all-remote team that is distributed across the world. Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds and communities.

We provide competitive compensation and practical benefits to keep you happy and healthy so that you can do your best work.

Learn more about what it is like to work at Sourcegraph by reading our handbook.

We want to ensure Sourcegraph is an environment that suits your working style and empowers you to do your best work, so we are eager to answer any questions that you have about us at any point in the interview process.

Go back to the careers page for all open positions.

Not sure if this is you?

We want a diverse, global team, with a broad range of experience and perspectives. If this job sounds great, but you’re not sure if you qualify, apply anyway! We carefully consider every application, and will either move forward with you, find another team that might be a better fit, keep in touch for future opportunities, or thank you for your time.

Learn more about us

To create a product that serves the needs of all developers, we are building a diverse all-remote team that is distributed across the world. Sourcegraph is an equal opportunity workplace; we welcome people from all backgrounds and communities.

We provide competitive compensation and practical benefits to keep you happy and healthy so that you can do your best work.

Learn more about what it is like to work at Sourcegraph by reading our handbook.

We want to ensure Sourcegraph is an environment that suits your working style and empowers you to do your best work, so we are eager to answer any questions that you have about us at any point in the interview process.

Go back to the careers page for all open positions.