Overview

Note

HubSpot content designers focus on user experience and product. They don’t work on content marketing, blogging, social media, or documentation. If you’re interested in a marketing position, please see our open roles.

Description

You might call yourself a UX writer, content strategist, information architect, or other titles. Regardless, you’re welcome here and you’ll have the opportunity to do meaningful product content design work that makes a difference to businesses around the world.

Our leaders know what content design is, what you do, why it matters, and how it has impact. So you’ll be empowered to dig deeply into product as an equal partner to your peers. We’re also planning to grow the content design team in a big way over the next year, so there’s never been a better time to join!

As a senior content designer at HubSpot, you’ll oversee content quality and clarity at the product group level to identify hard problems and own their solutions. You’ll work closely with product managers, product designers, UX researchers, engineers, product analysts, and other cross-functional partners to make the complex clear, efficient, and even enjoyable for our customers.

It’s the best of both worlds: you’ll work with small, highly iterative product teams while enjoying the support, community, and resources of a large, experienced UX organization made up of nearly 200 other designers and researchers.

Our content designers care about creating great customer experiences while also generating impact for our business. We’re looking for people who can be creative and persistent about achieving both without sacrificing one for the other.

In this role, you’ll:

  • Design, deliver, and iterate on end-to-end experiences that help our customers and our business to grow better
  • Drive content design for a product group to identify problems, own their solutions, reduce design debt by connecting teams, and improve the clarity of our product experiences
  • Contribute to product strategy, vision, and roadmaps, establishing a strong voice for the content design practice
  • Manage relationships with cross-functional partners to build trust and increase the value of content design
  • Evaluate and prioritize work for multiple teams, regularly presenting your work to a variety of colleagues and leaders for feedback and iteration
  • Integrate and advocate for global-first practices, accessibility, and inclusive principles in all of your work
  • Contribute to the HubSpot Canvas design system and our content design systems and tools
  • Mentor content designers and product partners to build their awareness and knowledge
  • Advocate for content design that’s iterative, research-based, data-informed, and focused on our customers’ needs

We’re looking for people who:

  • Take an inclusive, global-first, and deeply human approach to creating content
  • Have solved complex product problems with clear and simple content design solutions
  • Are comfortable with ambiguity and can break it down as part of a cross-functional team
  • Can own and drive content design for a group of products
  • Understand how to influence their product, UX, and engineering partners, including those who may be senior to them
  • Measure the impact of their content, iterate, and report out on results
  • Show strong growth mindset and are able to learn from setbacks
  • Are excited to build a world-class content design practice!

Want to know more about content design at HubSpot?

One more thing you should know…

There’s a lot of research showing how marginalized groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that content designers come from many backgrounds with different experiences that might not seem “standard”—and that’s okay! We really value people who bring unique perspectives and add new knowledge to our team.

But you might not feel like you “check all the boxes” as you read this job post. That could be because of impostor syndrome or a confidence gap, especially if you’ve been marginalized or excluded in the past.

We get it. And we feel these things ourselves, too. But we hope you’ll apply anyway because we’ll take great care in working with you.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.


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