Overview
Our Field Service / Operations team is seeking an experienced, safety-driven Senior Field Service Technician – HVAC to support advanced IT Cooling systems at customer sites nationwide. In this hands-on leadership role, you’ll perform and coordinate installations, start-ups, preventive maintenance, commissioning, troubleshooting, and repair of IT Cooling products. Your expertise will directly support mission-critical environments where performance, reliability, and uptime are essential.
What You’ll Do:
Lead Complex Service Projects:
Plan, coordinate, and execute service projects for IT Cooling systems at CPSD customer locations, ensuring work is completed safely, efficiently, and to specification.
Install, Start Up, and Commission Systems:
Perform and oversee installations, system start-ups, commissioning, and field modifications for advanced IT Cooling products with minimal supervision.
Troubleshoot With Expertise:
Diagnose and resolve complex mechanical, electrical, and controls-related failures across IT Cooling systems using advanced troubleshooting techniques.
Direct and Mentor Others:
Lead contractors, MEPPI-designated personnel, technicians, and authorized service providers through all phases of service projects. Provide technical guidance and on-the-job training to support skill development and quality execution.
Provide Technical Support:
Deliver expert technical support via phone and email to internal teams, customers, third-party service organizations, and end users.
Respond When It Counts:
Provide emergency technical support and on-call field service to resolve critical cooling issues and restore system operation.
Coordinate for Success:
Schedule technical sales and service support activities, including emergency service calls, and assist in resolving service conflicts that arise during project execution.
Support Product Development:
Assist engineering and product teams by identifying field issues and contributing to the planning and development of new IT Cooling products.
Inspect, Test, and Verify:
Inspect and test returned products, components, and systems to determine defects and operational status.
Document and Report:
Maintain accurate service records and documentation, including service reports and findings. Submit timely and accurate expense reports in accordance with company policies.
Collaborate Across Divisions:
Work closely with representatives from other MEPPI Divisions to identify and address equipment- and service-related issues and opportunities.
Promote the MEPPI Brand:
Further the goals and positive image of the Division by conducting business with MEPPI departments, customers, and suppliers in a professional, timely, and cooperative manner.
Recommend Long-Term Solutions:
Identify and recommend service product offerings that support the long-term maintenance and reliability of customer capital investments.
What You Bring:
Education & Experience:
- Associate’s Degree in HVAC, Electrical/Electronics, or a related technical field required.
- Minimum of eight (8) years of experience troubleshooting and repairing HVAC systems, including three (3) to five (5) years of experience with Mitsubishi Electric technology; or equivalent education and experience.
Technical Expertise:
- Advanced knowledge of IT Cooling products and services with specialized expertise in Mitsubishi Electric technology.
- EPA Section 608 certification required.
- Advanced proficiency with mechanical and electronic test equipment.
- Ability to read and interpret technical drawings, blueprints, electrical schematics, and bills of materials.
Skills & Leadership:
- Advanced analytical and problem-solving skills.
- Strong interpersonal and communication skills to effectively interact with customers, employees, vendors, and cross-functional teams.
- Demonstrated leadership ability to direct the work of others on-site and during emergency situations.
- Advanced computer skills with emphasis on Microsoft Office applications and MRP/ERP business systems.
Work Environment:
- Frequent travel to customer sites nationwide.
- Work performed in data centers, industrial facilities, and mechanical/electrical rooms.
- Exposure to energized electrical equipment, rotating machinery, and HVAC systems.
Why Join Us?
Advanced Technical Work:
Support cutting-edge IT Cooling systems in mission-critical environments.
Leadership Impact:
Serve as a technical leader and mentor within the field service organization.
Safety First:
We prioritize safety through training, procedures, and the tools needed to do the job right.
Career Growth:
Continue developing your expertise while advancing within our Field Service and Operations organization.
Competitive Benefits:
Enjoy comprehensive health coverage, retirement plans, paid time off, and additional benefits that support you both on and off the job.
About Us:
Mitsubishi Electric Power Products, Inc. (MEPPI) is a trusted leader in power systems, IT Cooling solutions, rail transportation, and large-scale infrastructure technologies. We deliver innovative, reliable solutions that protect critical operations and shape the future of energy and cooling systems.
Equal Opportunity Employer:
MEPPI is committed to creating an inclusive workplace. We welcome applicants from all backgrounds and provide equal employment opportunities for all qualified candidates.
