Overview

BentoBox empowers restaurants to own their presence, profits and relationships. The hospitality platform disrupts third-party services that come between the restaurant and the guest. BentoBox puts the restaurant first and offers tools that drive high-margin revenue directly through the restaurant’s website, including online ordering, catering and gift cards. BentoBox is trusted and loved by over 6,000 restaurants worldwide including The Meatball Shop, Joseph Leonard, Union Square Hospitality Group, Eleven Madison Park & many more. Learn more at www.getbento.com.

We’re looking for a talented Senior Product Manager to help our restaurants streamline their operations through Point of Sale (POS) integrations with our online ordering product. Reporting to the VP of Product, this individual will drive the prioritization, requirements and execution of these integrations working with POS partners. This role will entail collaborating with our internal engineers on technical API integrations as well as with product design in updating the experience in our CMS when a POS is connected. These partnerships and integrations will play a critical role in improving our customer experience as well as growing the business.

What You’ll Do:

  • Own business-critical OKRs and define your team’s product roadmap through customer discovery, competitive research and data analysis
  • Work closely with Engineering, Business Development, and Product Design to drive initiatives from ideation through design, execution, and launch
  • Get buy-in from stakeholders and manage substantial rollouts impacting Marketing, Customer Success and Sales
  • Interface directly with partner companies in scoping, executing and releasing integrations
  • Lead agile development ceremonies, launch MVP products, and iterate
  • Collaborate with product design to define the UX and with engineering to break down, plan and execute on the work
  • Perform customer research to identify pain points, define requirements, and ensure solutions satisfy customer needs
  • Clearly track and communicate product plans, trade-offs, and results to a wide range of audiences
  • Define, monitor, and analyze product metrics and use learnings to improve prioritization and development

What You’ll Bring:

  • 5+ years of product management experience
  • Experience working with partners on deep integrations
  • History of working with engineering teams on complex, technical projects
  • Strong product intuition and experience uncovering customer pain points
  • Great analytical skills and familiarity with SaaS KPIs and analytics tools
  • Proven track record of successfully managing and shipping software from ideation through execution
  • Excellent communication and presentation skills, accommodating both engineers and business stakeholders
  • Ability to operate autonomously in a fast-moving, agile environment
  • Passion for the restaurant industry

Nice to Have:

  • Product experience working on a Point of Sale, e-commerce or CMS product
  • Technical background

What We Offer

  • Competitive salary + equity
  • Health insurance (medical, dental, and vision) – BentoBox covers 100% of healthcare premium costs
  • 401k plan with company match
  • Life insurance and disability plans
  • Commuter benefits
  • Flexible vacation plan
  • Paid parental leave
  • Professional development opportunities, including a yearly learning stipend
  • Perks when dining with BentoBox customers such as tip reimbursement
  • Making a positive impact on the hospitality community

BentoBox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.