Code for America believes government can work for the people, by the people, in the digital age, and that government at all levels can and should work well for all people. For more than a decade, we’ve worked to show that with the mindful use of technology, we can break down barriers, meet community needs, and find real solutions.
Our employees and active community of volunteers build and transform government and community tools and services, making them so good they inspire change. We merge the best parts of technology, nonprofit, and government to help support the people who need it most. With a focus on diversity, equity, inclusion, and deep empathy for partners in government and community organizations and the people that our partners serve, we’re building a movement of motivated change agents driven by meaningful results and lasting impact. At Code for America, you contribute to exciting work while learning and developing in a supportive and flexible environment. Our compensation and benefits are holistic and thoughtfully curated to represent our employees and our mission. Help us drive real generational change that lasts.
We are seeking a Senior Qualitative UX Researcher to join the Service Design Team and support our Safety Net Program. As part of the Service Design Team at Code for America, you will help transform how government services are delivered. Your work will demonstrate that design can create the conditions for generational, systemic change and help millions of people in need.
About the Role:
The Safety Net Program aims to realize our vision of a modern, people-centered social safety net that serves all. We are on a mission to reimagine and redesign how every eligible person in America accesses and interacts with the social safety net (benefits programs like Medicaid, SNAP, TANF, WIC, and others). You can read more about the Safety Net program area on our website.
The Senior Qualitative UX Researcher will report to a Qualitative Research Manager.
In this position you will:
Plan and conduct research:
- Conduct qualitative research: build research plans, recruit participants, conduct research, analyze and synthesize the results;
- Effectively and confidently use a variety of qualitative research methods including in-depth interviews, contextual inquiry, workshop facilitation, usability testing, and quick intercepts;
- Understand which method to use to get the result you want, and what to do if your findings are inconclusive;
- Collaborate effectively with PMs, designers, data scientists, program staff, engineers, and other qualitative researchers in order to set research strategy and put insights into action.
Develop insights to drive action:
- Generate feedback and insights that drive product development by working directly with end users and working closely with a cross-disciplinary team;
- Share, discuss, and publish insights and findings with both internal teams and wider external audiences;
- Communicate the value of research to stakeholders and cross-functional partners.
Promote an equity-centered practice:
- Contribute an equity-centered approach to work with directly impacted communities in a trauma-informed manner;
- Create opportunities for collaboration with community members and stakeholders;
- Collaborate with other Code for America researchers to improve team practices and processes.
- At least 4 years of qualitative UX research experience , especially in a lead role;
- Proven experience of practicing impactful qualitative user research in the context of service design, user experience, or equivalent. (This role does not require a background in professional academic research);
- Experience working collaboratively within a multidisciplinary team;
- Experience conducting research in languages other than English, preferably in Spanish;
- A passion for our mission of making government services better for people who need them;
- We strongly encourage individuals impacted by the criminal justice system (individuals with criminal records, family members of individuals with criminal records, etc.) or who have participated in social safety net programs (SNAP, welfare, WIC, Medicaid, etc.) to apply.
It’s a bonus if you have:
- Experience working with or adjacent to government, particularly in the realm of safety net programs and/or criminal legal systems;
- Experience with community organizing.
What you’ll get:
- Full benefits package with 100% coverage towards select medical, dental and vision plans and contributes 80% of the cost towards dependent and family coverage
- 401k plan with matching funds
- A collaborative, hardworking and fun environment
- Leadership and teammates who value Equity, Inclusion, and Diversity
- Professional development includes bi annual 360 review process and $1000 annual budget
- A manager and org-wide structure that supports and enables professional development
- Compensation: Code for America’s salary bands are transparent internally as a part of our commitment to diversity, equity, and inclusion. We are happy to extend this transparency during the recruitment process. As a part of our equitable hiring practices, we aim to target the midpoint of the 2nd quartile of the range for all new hires. The targets for this role are dependent on the market/geographic location. The targets for this role range from ($111,648 – 136,675).
Equal Employment Opportunity:
Code for America values a diverse, equitable, and inclusive workplace and strongly encourages women, people of color, LGBTQ+ folks, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Code for America is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.