Overview

We are 350+ employees from diverse backgrounds, that hail from more than 50 countries, and speak 15 languages. But, we all share one thing in common: we’re passionate about accelerating software innovation. Our vision is to put Nexus products at the center of every open source decision made by modern engineering organizations.  We’re one of the fastest growing tech companies in America and have been named both a Deloitte Fast 500 and Inc. 5000 company three years in a row. We pride ourselves on being an open and supportive company, which is why we were named to Fast Company’s list of 50 Best Workplaces for Innovators 2018, 2019, and 2020.
We support our remote employee experience. While we have great office spaces in the Fulton MD, Tyson’s Corner VA, London UK, and Sydney AUS, we’re very distributed and remote first (and always have been). We use a number of communication tools to connect across the company—and all remote employees have the opportunity to visit our offices and meet their teams face-to-face at team offsites. We also have an annual company offsite to get quality in-person time with the entire company at least once a year.
At Sonatype we value diversity and inclusivity. We offer perks such as parental leave, diversity and inclusion working groups, and flexible working practices to allow our employees to show up as their whole selves. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Learn more at www.sonatype.com.
The REMOTE Senior Technical Support Engineer will be responsible for providing in depth technical support for Sonatype’s  products and solutions, primarily in the Europe region. This is not a typical technical support role.  In fact, the current support team members all have development and/or quality engineering backgrounds.
In this role, you will work with other support and engineering team members in the US and around the globe to perform triage, root cause analysis, debugging and troubleshooting of our product installations running at customer sites. You will help maintain our knowledge base of best practices, known issues and solutions and have an opportunity to extend our support infrastructure by designing and writing diagnostic tools/scripts.  And you will probably even write some code.
Sonatype strives for and has achieved world-class customer support.  The highly technical nature of our products require a much higher level of experience and expertise from support than you would typically find in this role. The ideal profile for this role is an individual that has some software development and/or systems administration experience and thrives on the challenge of solving a variety of technical problems at the application, operating system, and network levels.
The breadth knowledge required is very large and is always growing with new repository types and tools that interact with our product. Everyday there is something new to learn due to some query/issue a customer raises. Although sometimes this can be a pain, there is a lot satisfaction with learning new tools and technologies. You are not going to get bored in this role!

Required Skills:

    • Strong technical troubleshooting and problem solving skills
    • Deep understanding of operating systems (Linux, Windows, OSX, etc.)Understand of Networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL)
    • Java thread and heap dump analysis
    • Java and/or other software development experience (the position doesn’t require writing code, but it requires reading and understanding code)
    • Strong written and oral communication skills

Desired Skills:

    • Experience with continuous integration systems such as Jenkins and Bamboo
    • Experience with component management build tools such as Ant, Maven, npm, NuGet etc.
    • Prior experience with Sonatype’s products

What We Offer:

    • The opportunity to be part of an incredible, high-growth company, working on a team of experienced colleagues
    • Competitive salary package
    • Business casual dress
    • Flexible work schedules that ensure time for you to be you
    • 2019 Best Places to Work Washington Post and Washingtonian
    • 2019 Wealthfront Top Career Launch Company
    • EY Entrepreneur of the Year 2019
    • Fast Company Top 50 Companies for Innovators
    • Glassdoor ranking of 4.8
    • Come see why we’ve won all of these awards
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Sonatype is proud to be an equal opportunity workplace and an affirmative action employer that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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