Reporting to the Director of Product Design, the UX Researcher will partner with product designers to inspire change at all stages of product development by delivering compelling, written, in-person and visual presentations on your findings.

You will create understanding and empathy around user needs by conducting primary research, exploring the behaviors and motivations of our users through methods like field visits, ethnography, surveys, usability testing, and logs analysis. Your research will help us create useful, usable, and delightful new products and experiences for people and improve on our existing products. All of Olo’s openings are open for remote workers that are US based.

What You’ll Do

    • Conduct independent research on multiple aspects of products and experiences, including our design system
    • Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments using A/B testing.
    • Work with Designers, Product Managers, Engineers to prioritize research opportunities.
    • Incorporate complex technical requirements into research.
    • Advocate research findings to diverse audiences through written reports and in-person presentations.
    • Grow test participant pool and conduct field research to validate personas.
    • Provide expertise regarding research approaches and analysis.

What We’ll Expect From You

    • 3+ years of qualitative and quantitative research experience.
    • Portfolio or samples of your work.
    • Desire to develop empathy for users of our products.
    • Knowledge of UX design principles, processes, and best practices.
    • Knowledge of ADA guidelines and best practices.

Additional Qualifications

    • Knowledge of Don Norman’s Design of Everyday Things.
    • Experience with Design Thinking methodologies and rapid prototyping.

About Olo

Olo powers digital ordering and delivery programs that connect restaurant brands to the on-demand world, placing orders directly into the restaurant through all order origination points – from a brand’s own website or app, third-party marketplaces, social media platforms, smart speakers, and home assistants. Olo serves as the on-demand ordering and delivery platform for over 400 brands, such as Applebee’s, Checkers & Rally’s, Cheesecake Factory, Shake Shack and more. Learn more at www.olo.com.

Olo’s headquarters is located on the 82nd floor of One World Trade Center. In addition to our NYC cohort, over 65% of our team works remotely across the U.S. We offer great benefits, such as 20 days of Paid Time Off, fully paid health, dental and vision care premiums, company equity, a generous parental leave plan, and perks like team events. Check out our culture map: https://www.olo.com/images/culture.jpg.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team not only makes our products better, but our workplace better. Many groups are underrepresented across the tech sector and we are committed to doing our part to move the needle.

Olo is an equal opportunity employer and diversity is valued at our company. All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.

If you like what you read, hear, and/or know about Olo, and want to be a part of our team, please do not hesitate to apply! We are excited to hear from you!