Overview

Make recognition fun. Love your work. 🤗💚🎉
We’re rated 4.6 on Glassdoor—learn what makes Bonusly’s culture special in our Employee Un-handbook and follow along with life at Bonusly on our Instagram (@bonuslyhq)!
Join our small but growing team dedicated to building engaged, recognition-rich cultures in workplaces across the globe!
*** COVID-19 Update: Bonusly is still hiring! We will be conducting all interviews and on-boarding new hires remotely until further notice. Until it is safe to return to office-based work, Bonusly will furnish all employees with what they need to work remotely, and employees may choose to work from any location (provided they follow local health guidelines). ***
What is Bonusly?
Bonusly provides solutions to create high-performance, high-engagement teams. We believe that success in business is determined by people, working on teams, to solve novel problems. That belief extends to our own team, and we’d love for you to be a part of it.
What is our mission?
Our mission is to help people connect with their work and each other in meaningful ways. Our vision is for every organization to reach success by using Bonusly to build high-performance, high-engagement teams.  We believe that the way we work today can be so much better.
How do we get there?
Our top-rated SaaS platform is built by the talented and creative team here at Bonusly. We work with autonomy, responsibility, and purpose. We are driven by a desire to make meaningful impacts for our customers, and to be excellent teammates to each other along the way.
How can you help us?
Bonusly is at a critical point. We have great product-market fit and strong revenue growth. We recently closed our Series A and grew to over 50 employees. We pride ourselves in providing a top-notch employee experience, and as we enter the next phase of growth, we are looking to add dynamic, creative, collaborative professionals to our team. If that’s you, please read on!
Job Description
Remote (US)
As an SMB Customer Success Manager, you will provide delightful experiences and contribute to the success of Bonusly’s customers. We are looking for someone with an ingrained passion for people, and a love for finding creative solutions to help others succeed.
You will become an expert on the Bonusly app while managing our customer’s success throughout the customer lifecycle. From ensuring that Bonusly customers are on-boarded smoothly, to seeing that they achieve their business goals using our products and renew their contracts, you’ll directly affect the customer satisfaction, retention, growth, and referenceability of our amazing customers!

✅At Bonusly, you’ll…

    • Manage a portfolio of SMB customers, owning their ultimate success by ensuring they realize the full value of the Bonusly platform.
    • Build and maintain healthy, multi-thread relationships across your account’s  organizations.
    • Help customers clearly define their Desired Outcomes, and work relentlessly to provide strategy and execution so that they achieve those goals.
    • Partner with the Implementation team to ensure customer onboarding is successful.
    • Drive product adoption and ongoing usage of Bonusly by helping our customers follow best practices to get the most from Bonusly (and, help define what those best practices are!).
    • Closely monitor your accounts to spot churn risks and implement proactive interventions.
    • Partner with the Sales Team to drive expansion opportunities.
    • Partner with the Marketing Team to provide customer stories and co-marketing opportunities.
    • Collect customer feedback and advocate customer needs cross-departmentally, including by participating in product feedback sessions.
    • Partner with CS Operations to ensure customer invoices are paid in a timely manner to prevent account closure or outages.
    • Manage renewals for your portfolio from initial conversation through contract negotiations and invoice payment.
    • Keep up with HR industry trends to be able to better understand and advise our customers.
    • Help out with various Customer Success projects as needed.

💚You’re a great fit if you…

    • Excel at delivering delightful experiences, with a focus on customer happiness, success, and retention.
    • Have a strong drive to understand clients’ business goals, anticipate future needs, and work relentlessly to help your clients achieve success.
    • Excel at identifying problems, discovering root causes, and working quickly to find long-term solutions.
    • Are a wiz at looking for patterns in customer communications and experiences to create actionable feedback for the company.
    • Are well-organized and detail-oriented, with a keen understanding of project management.
    • Adept with standard business tools and practices, and able to learn new ones quickly.
    • Thrive working autonomously and as part of a team.
    • Have 1+ years of experience as a CSM handling a large volume of accounts.

💯Bonusly points if you…

    • Are familiar with Gainsight, Hubspot, Clubhouse, Google Docs, and/or other SaaS tools.
    • Have experience in HR or related field.

Compensation

    • Target Salary Range: $50,000 – $70,000
    • Target Equity Range: .01% – .02%
🎉Benefits and opportunities include…
• Collaborating with a growing team of smart & passionate creators.
• Making work more enjoyable and meaningful by reimagining the way companies recognize and reward their employees.
• Being empowered to innovate, take ownership, and motivate change at a growing company.
• Flexible “work-from” policies.
• Fully covered Medical/Dental/Vision insurance.
• Fully covered short-term/long-term disability and life insurance
• Progressive vacation policy.
• 401(k) with employer matching.
• Subsidized wellness, transit, and professional development.
• Bonusly! (Of course we use our own product for peer, work anniversary, and birthday recognition)
💚 What’s it like to work at Bonusly? 
Culture and employee experience are some of our top priorities! See what we’re all about at https://bonus.ly/about, and check out our official Employee Unhandbook to learn more about our culture and values.
🔸 We actively work toward greater diversity, equity, and inclusion
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.