Overview

MEPPI’s Service Center Division (SCD) is seeking a talented Technical Software Support Engineer to deliver cutting-edge technical software support for our innovative products and equipment. If you’re passionate about advanced technology, troubleshooting, and creating solutions that drive progress, we want you on our team!

What You’ll Do:

  • Provide Expert Support: Deliver technical software support for products and equipment supported by SCD, including PLC controls, remote equipment monitoring, telemetry, and emerging technologies like augmented reality (AR) and virtual reality (VR).
  • Troubleshoot and Innovate: Resolve technical software issues encountered by customers and field technicians, leveraging and expanding the use of AI for advanced troubleshooting.
  • Collaborate for Solutions: Work closely with customers, vendors, and internal teams to clarify software-related requirements, address issues, and propose solutions.
  • Develop Advanced Systems: Utilize or modify software to enhance remote monitoring, motion control, and electromechanical systems, including specifying performance, collaborating with third-party developers, testing, and implementation.
  • Ensure Compatibility and Security: Identify and assess hardware and software compatibility, manage system upgrades, apply patches, and ensure security for software products. Coordinate configuration controls and processes across divisions.
  • Evaluate Engineering Changes: Assess and route software-related Engineering Change Notices (ECNs) to ensure quality and consistency.
  • Train and Mentor: Partner with SCD trainers to develop and provide advanced technical training for field technicians and support teams, offering software guidance and mentorship.
  • Participate in Design Reviews: Engage in product release design reviews with equipment design teams to ensure optimal software integration.
  • Represent MEPPI: Enhance the Division’s professional image through effective interaction with customers, vendors, and internal departments.

What You Bring:

  • Education and Experience: Bachelor’s degree in Software Engineering or a related field with a minimum of 5 years of software development or support experience, or equivalent education and experience.
  • Technical Expertise: Advanced knowledge of modern software development tools, cloud infrastructure, networking, and open-source technologies.
  • Media Technology Knowledge: Intermediate understanding of media packaging and encoding technologies.
  • Problem-Solving Skills: Advanced analytical and problem-solving abilities to tackle complex challenges.
  • Communication Skills: Advanced interpersonal, communication, and presentation skills to engage effectively with diverse audiences.
  • Tech Proficiency: Advanced computer skills with a strong focus on Microsoft Office products.

What’s in It for You?

  • Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans for you and your family.
  • Retirement Security: Benefit from a 401(k) plan with up to a 4% company match.
  • Generous Paid Time Off: Start earning vacation after just 90 days, and enjoy 12 paid holidays.
  • Professional Growth: Take your career to the next level with our training programs and educational assistance.
  • Employee Perks: Access profit sharing and enjoy exclusive discounts as part of the MEPPI family.

Why MEPPI?

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.