Overview

HubSpot is looking for a Sr. Director of Engineering to lead and scale our Service Hub. Service Hub is a core pillar of HubSpot’s platform and central to our mission of helping millions of organizations grow better. We believe that world-class customer service is a key driver of the flywheel, turning customers into passionate advocates.

This is more than a leadership role; it’s an opportunity to architect a world-class engineering organization, shape the future of a strategic product line, and pioneer the next generation of AI-powered customer service tools on a platform used by millions. You will be at the forefront of innovation, with the autonomy and resources to make a massive impact.

In this role, you’ll get to:

  • Architect and Scale a World-Class Organization: You will own the growth, structure, and health of the entire Service Hub engineering team. This isn’t just about hiring; it’s about designing a high-performing, resilient organization built for massive scale and fostering a culture of excellence.
  • Shape the Future of a Flagship Product: Partnering closely with leaders in Product and UX, you will define and execute a multi-year technical and product strategy. Your vision will directly address critical customer pain points, support enterprise-grade demands, and embed AI-powered intelligence into the core of the user experience.
  • Build Foundational Platforms: Drive the development of robust, scalable platform services and technical infrastructure that not only power Service Hub but also accelerate innovation and create leverage for teams across HubSpot.
  • Cultivate Exceptional Talent and Culture: Act as a coach and mentor to your engineering managers and senior engineers. You’ll be responsible for hiring exceptional talent, developing leaders from within, and championing HubSpot’s unique culture of transparency, autonomy, and empathy.
  • Drive Cross-Hub Synergy: Collaborate with your peers leading Sales, Marketing, CMS, and Commerce Hubs to build a seamlessly integrated customer experience. You’ll ensure Service Hub works harmoniously across the entire customer journey.
  • Pioneer AI-Powered Service: Be a key thought leader on applying the latest advancements in AI to solve real-world customer service challenges. You’ll translate cutting-edge technology into practical, delightful product capabilities that redefine what it means to support customers.
  • Connect Engineering to Business Impact: Champion a data-driven culture where success is measured not just by features shipped, but by tangible business outcomes and customer value. You’ll define and track key metrics that align engineering efforts with HubSpot’s most critical goals.

We’re looking for someone who:

  • Is a Proven Organizational Architect: You have 10+ years of software engineering experience, with a significant portion spent in senior leadership roles. You have a clear track record of designing and scaling high-performing, multi-level engineering organizations and a passion for growing other leaders.
  • Communicates with Clarity and Influence: You are an exceptional communicator, capable of articulating a compelling technical vision to engineers, executives, and cross-functional partners with equal clarity and impact.
  • Thinks Strategically and Acts Empirically: You are data-driven by default, using metrics to guide decisions and measure success. You possess a growth mindset and can balance long-term strategic planning with agile, iterative execution.
  • Is Customer-Obsessed: You have a deep-seated empathy for users and an obsession with building products that are not just functional, but delightful. You constantly seek to understand the “why” behind customer pain points.
  • Is a Lifelong Learner, Especially in AI: You have a genuine passion for technology and are actively engaged with the latest trends, particularly in artificial intelligence. You can thoughtfully discuss how new advancements can translate into real customer value.
  • Has Relevant Domain Acumen (Bonus): While not a strict requirement, prior experience in the CRM, customer support, or enterprise SaaS space will help you hit the ground running.

Why HubSpot?

HubSpot is a leading platform for scaling companies with a mission of helping millions of companies grow better. We are committed to building an inclusive and diverse team where everyone can do their best work. If you are looking for a place where you can solve challenging problems, have a massive impact, and grow alongside talented peers, we’d love to hear from you.

 

Cash compensation range: 338250-541250 USD Annually

Pay & Benefits

The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.

This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.

Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.

At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.

Annual Cash Compensation Range:
$338,250—$541,250 USD

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.

India Applicants: link to HubSpot India’s equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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