Overview

About Replit
We’re focusing on: building the world’s most ubiquitous programming environment; inspiring creativity and generating value for creators through community; and designing simple yet scalable infrastructure primitives for the next generation of creators. We want to blur the line between learning and making– a place where you can hang out, tinker with ideas, learn new concepts, and launch a business all in the same day.

About the role

  • You will be providing email, chat, and social media support for Replit users.
  • You will be helping users solve technical issues and collaborating with engineers.
  • You will create and update resources for the support team’s internal knowledge base.
  • You will be collecting and communicating feedback from our users to the engineering and product teams.
  • You will help create and maintain user-facing product documentation.
  • You will have opportunities to work on your own projects.

You should apply if you:

  • are fluent in English and have excellent written and verbal communication skills.
  • love helping people.
  • are a fast problem-solver.
  • possess technical knowledge and troubleshooting skills.
  • are interested in programming.
  • are compassionate.
  • want to be part of our support team for a while.

Even better if you:

  • are an active Replit user.
  • have worked at an early-stage startup.
  • have experience providing customer support for developer tools.

What we value:

  • Radical thinking
  • Curiosity
  • Moving with urgency and focus—be relentlessly resourceful
  • Being kind, caring, and thoughtful