Overview

Role Summary:

The Technical Customer Success Manager in our China office, you will help shape our Customer Success team for our China operations as you leverage the process, documents and best practices we’ve developed at our headquarters. You will provide technical customer support, training and QA support to our local website, while collaborating closely with our internal cross-functional teams.

Responsibilities

    • Project manage the implementation of Sensor Tower data connections, through knowledge of APIs, SQL, and S3 buckets. Ensure implementations with customers in collaboration with Customer Success, Sales, Product and Engineering.
    • Answer technical questions from prospects and customers regarding Sensor Tower technology, features, solutions, and methodology, as well as articulate Sensor Tower product positioning to both business and technical users
    • Lead in-person and remote technical training sessions on Sensor Tower’ capabilities, methodology, features set, for product & marketing audiences
    • Become a trusted advisor for the customer and help define their integration strategy and assist them in defining the product requirements of the data feed programs
    • Investigate issues raised by our Chinese customers, document steps to reproduce, and communicate them to engineers for further investigation

Who you are:

    • 3+ years of experience in Technical Support, Frontend Engineer, or Technical Account Manager
    • Advanced proficiency in Excel, SQL, HTML, CSS, and one of Scripting languages (Python or Ruby are preferred)
    • Ability to apply innovative thinking to solve complex client challenges
    • Self-starting attitude and entrepreneurial spirit highly encouraged! (since we are a start-up as well!)
    • Basic knowledge of internet networking such as IP addresses, DNS lookup, and HTTP request monitoring (e.g. Chrome Network DevTools; cURL; Postman) Knowledge of TCP/UDP monitoring (e.g. Wireshark) is a plus
    • Enjoy working in small, fast-paced teams where you can take initiative and accountability, and drive overall customer satisfaction.

About Sensor Tower

Sensor Tower is a high-growth SaaS company that provides accurate, comprehensive, and customizable mobile market economy analytics to app developers, game developers, industry analysts and investors. Founded in 2013, Sensor Tower has grown from a $1M seed investment to being profitable and in 2020 we received a $42M growth investment from Riverwood Capital.

Why Sensor Tower?

Our flexible work environment allows employees to live in greater connection with the people, places, and activities they love!

Our benefits include:

– Flexible time off so employees can shape their time away from work.

– Health and wellness stipend to achieve and maintain a healthy lifestyle through physical and mental fitness.

– Monthly internet stipend and a one-time $500 home office stipend.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, and veteran status. We will consider qualified applicants with arrest and conviction records. If you have a disability or special need, please do not hesitate to let us know and we’ll do our best to accommodate.

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