MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design to modernize and transform customer and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.
We combine design thinking with agile delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, and courage, and we operate collaboratively and with accountability while consistently challenging each other in the pursuit of excellence. At MO, we delight in creating one-of-a-kind products and experiences. Your imagination is the only limit on what you can do here!
Are you looking to make an impact? We are looking for a UX Designer to support our client at the U.S. Department of Veterans Affairs (VA). In this position, you will be working in a small, cross-functional team of Human-Centered Design (HCD) practitioners to understand and synthesize customer needs, strategize improved service delivery, and design innovative solutions built on SaaS and PaaS products for VA employees inside various Program Offices of the Veterans Business Administration (e.g., Education Benefits, Home Loans, Disability Claims, Vocational Rehabilitation, etc.).
If you have experience integrating human-centered design practices into the deployment of impactful, scalable digital services we’d love to hear from you. A passion for the mission and civic design is a must-have.
What You’ll Do
Collaborate with a cross-functional team of product managers, engineers and designers and researchers to deliver positive, accessible and impactful user experiences. Commit to inclusive and accessible product designs and builds.
Implement approaches to discovery that establish research objectives, directly involve users in understanding lived and desired experiences and provide stakeholders with a deeper understanding of the environment, the key opportunities and problems to solve.
Proactively capture user insights and design opportunities to support the Product Managers in translating insights into user stories and product requirements.
Design, test and rapidly iterate on prototypes to evaluate assumptions with users, demonstrate fixes for their issues and get us closer to the envisioned service delivery state.
Create deliverables that drive the product vision, using a mix of research findings, design systems, wireframes, sitemaps, flowcharts, storyboards, user profiles and stories, journey maps and service blueprints.
What We’re Looking For
A passion for social impact design. 3+ years of design and team collaboration experience in complex digital service projects and diverse stakeholder relationships.
Proficiency in at least four of the following capabilities: user research/testing, UX, interaction design, service design, visual design, content design, design systems and/or UI.
A growth mindset and love of learning both new ideas and ways of working, architecting radically collaborative environments with empathy to drive behaviors needed to transform experiences and a willingness to ask for help early and often.
An user advocate with the ability to simplify complex processes into user-friendly workflows and interfaces. Fluency in accessibility standards and ability to design according to established design systems.
Experience using modern design platforms (e.g, Sketch, Figma, Mural) and working in design systems, applying agile methodologies and toolsets to create user stories (e.g., GitHub, Backlog). Experience with prototyping using the right tool and level of fidelity to effectively drive the project forward – from card sorts and paper/hand drawn wireframes to mid/higher fidelity digital prototypes.
Ability to integrate and collaborate across design research, product management, and engineering disciplines to identify priorities and create a shared understanding as it relates to the UX and broader product direction.
A consultative approach with an ability to understand client expectations, work as a team, and be accountable for delivering against user needs. Advocacy for HCD practices to ensure accessibility.
MO’s Employee Value Proposition
A fun, dynamic working environment with an energetic and diverse team
A REMOTE first work environment
An inclusive culture where everyone is welcome
Competitive compensation commensurate with experience
Opportunities for career growth
Full health benefits (85% medical premiums for employees and dependents, dental, vision)
401K plan unlimited Paid Time Off (PTO)
Short- and Long-Term Disability in addition to Life Insurance (company sponsored)
All MO leaders are expected to lead with humility, embody our core values in their leadership, and to hold their team accountable to the same. MO leaders are expected to ensure we are always growing by tackling hard problems, being strategic, and learning from others.
MO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We value diversity and inclusion and encourage all interested candidates to apply. If you have more experience beyond what is detailed here, we’d be happy to take a look. If you meet most but not all of the requirements, we still want to hear from you.
This application will remain open until filled.